Job summary
- Main area
- Administration
- Grade
- Grade B- £24,705-£26,330
- Contract
- Permanent: Part Time
- Hours
- Part time - 19.5 hours per week (Monday 15:00-20:00, Wednesday 12:30-18:30, Thursday 14:00-20:00 and Friday 15:30-20:00)
- Job ref
- 284-24-6493580-VSCM
- Employer
- BWC Management Services Ltd
- Employer type
- NHS
- Site
- Birmingham Women's Hospital
- Town
- Birmingham
- Salary
- £22,816 - £24,336 N/A
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
Employer heading
Switchboard Operator - 19.5 Hours
Grade B- £24,705-£26,330
Job overview
Birmingham Women's Hospital Switchboard Operators required. Part time afternoon/evening vacancy, permanent position to work within the Switchboard Department.
| Monday | Hrs | Tuesday | Hrs | Wednesday | Hrs | Thursday | Hrs | Friday | Hrs | Saturday | Hrs | Sunday | Hrs |
| 15:00-20:00 | 4.5 | OFF | 0 | 12:30-18:30 | 5.5 | 14:00-20:00 | 5.5 | 15:30-20:00 | 4 | OFF | 0 | OFF | 0 |
Main duties of the job
Answering calls
Transferring calls
Dealing with Patients
Reception Duties
Answering Crash Calls
Receiving deliveries
Using Switchboard Telephone operation system
Additional administration duties including preparation of rosta's
Working for our organisation
BWC Management Services Limited (also known as Vital Services) is a wholly-owned subsidiary company of Birmingham Women's and Children's NHS Foundation Trust (BWC). The sole focus of Vital Services is the provision of estates and facilities services and, most importantly, the staff who provide these crucial services who are fundamental to the Trust being able to deliver world-class care. All Estates, Medical Engineering and Facilities staff are employed directly by Vital Services and although not NHS employees, are very much part of the BWC family, working together to be a world-leading team, providing world-leading care.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Qualifications
Essential criteria
- Good standard of education e.g. G.C.S.E English of equivalent
Experience
Essential criteria
- Previous General office/administration/ switchboard/ reception experience
Knowledge and Skills
Essential criteria
- Ability to work in a pressurised situation. Able to prioritise work.
- Able to follow specific procedures.
- To use own initiative at all times.
- Previous experience in dealing with general public, face to face or over the phone.
- An ability to communicate, both verbally and in writing in a concise and clear way with a wide variety of individuals and organisations.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sheila Walkes
- Job title
- Switchboard Team Leader
- Email address
- [email protected]
- Telephone number
- 0121 335 8247
- Additional information
Birmingham Women's Hospital
Birmingham
B15 2TG
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