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Job summary

Main area
Respiratory - Therapies
Grade
Band 3
Contract
Fixed term: 12 months
Hours
Part time - 15 hours per week
Job ref
193-6343911UCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Support - Clinical Admin - Team 11
Town
Reading
Salary
£22,816 - £24,336 pa pro rota
Salary period
Yearly
Closing
07/07/2024 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Pulmonary Rehabilitation Administrator - Respiratory

Band 3

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

 

Job overview

Pulmonary Rehabilitation Administrator - Respiratory - Fixed Term/Part time

The post holder will be the point of contact for all administrative issues relating to Pulmonary Rehabilitation. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the administration of the Pulmonary Rehabilitation programme from referral to discharge, ensuring the entire journey is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Main duties of the job

Outpatient Pathway

Pathway Tracking

General Administrative

Communications/Customer service

Health Records – Security & Management

Education and Training/Self-Development

Working for our organisation

The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.

The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.

Detailed job description and main responsibilities

For further information on the Job role, please refer to the Job description and person specification attached.

Person specification

Skills, Knowledge, Ability

Essential criteria
  • Accurate data entry, typing and checking skills.
  • Ability to communicate effectively with people of all levels.
  • Able to deal with people who have difficulty communicating.
  • Good communication skills.
Desirable criteria
  • Understanding of patient priorities and performance targets related to appointments and waiting times
  • Knowledge of healthcare administrative systems and processes

Previous experience

Essential criteria
  • Experience of using IT systems
  • Experience of scheduling outpatient appointments.
  • Experience of working with patients and providing information regarding their appointments or treatment.
Desirable criteria
  • Previous experience of health or social care setting
  • Experience working with members of the public.
  • Some understanding of hospital working.

Education

Essential criteria
  • GCSE or equivalent.
  • IT skills, including email.
Desirable criteria
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.

Physical requirements

Essential criteria
  • Able to sustain moderate to high level physical effort throughout the working day.
  • Able to cope with a busy working environment.
  • Have a flexible approach to working and able to undertake evening, weekend and public holiday duty commitments as required

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Frankie Knight
Job title
Specialist Physiotherapist
Email address
[email protected]
Telephone number
01183226676
Additional information

Cynthia D Souza

[email protected]

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