Job summary
Employer heading
Assistant Patient Pathway Coordinator - F/T
NHS AfC: Band 3
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Diversity is what makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job overview
Assistant Patient Pathway Coordinator - F/T - Maternity Cover
Previous candidates no need to apply
This post is to provide Maternity cover for approx 9 mths to 1 year. This post is primarily
to support the Neuro MS nursing team with administration duties.
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
1. Process all referrals in line with Trust Access & Administration Process Policy and specialty SOP.
2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations.
4. Ensure outcomes of clinic attendance have been accurately recorded on GPAS by the Patient Pathway Assistant (‘cashing-up’). This will need to be done for those for offsite clinics
5. Complete clinic cancellation forms and process according to SOP
6. Reschedule outpatient clinics as requested – to be done in line with waiting time targets
7. Use the Trust’s medical transcription system MModal and ensure that letters are processed in accordance with SOP.
8. Ensure all relevant information is uploaded and up to date on patients electronic records.
Working for our organisation
The Royal Berkshire Hospital is based in Reading, within easy reach of the busy town Centre.
We are an ever growing organization with lots of opportunity to grow and progress. We provide a broad spectrum of support for our staff and offer many facilities to encourage healthy life styles .
Specialist Medicine covers many areas but for the CAT 10 admin team the focus is on Neurology, Neuro rehab and Elderly Care, so we provide admin support for both inpatient and Outpatient activity.
Detailed job description and main responsibilities
For further details on the job role, please refer to the Job description and person specification attached.
Person specification
Education
Essential criteria
- NVQ Level 3 in Business Administration/ Customer Care or acquire equivalent experience.
- GCSE’s or equivalent
Desirable criteria
- Computer Literacy Course e.g. ECDL
- Good knowledge of specialty specific patient pathways
Experience
Essential criteria
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Accurate data entry, typing and checking skills
Desirable criteria
- Experience of working in the NHS
Skills
Essential criteria
- Ability to plan, organize and accomplish tasks set.
- Interpersonal Skills
Desirable criteria
- Thorough knowledge of healthcare administrative systems and processes
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Diane Flynn
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 07385398097
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