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Strategy

• Support the strategic and operational leadership for business support and development across the Directorate and help strengthen its contribution to the Trust’s success.
• Support function delivery area in embedding the Estates and Facilities objectives for the Trust.
• Support and maintain strong working relationships with external professional advisers and stakeholders.
• Support the delivery of NHSE Estates & Facilities work streams, supporting the operational functional areas in their required delivery.

Operational delivery

• Provide a resilient model of operational and administrative delivery to the Directorate senior leadership team, built on excellent teamwork, flexibility, and mutual collaboration.
• Support the development and implementation of a range of policies and standard operating procedures, optimising productivity and quality; embedding their operation into practice to assure excellence in operational management support to the Directorate.
• Deliver a modern, effective, customer-focused, administrative service that underpins successful delivery to the Directorate’s internal and external customers and optimises opportunities to increase the Directorate impact.
• Provide knowledge on business support, business development and programme management.
• Ensure that agreed work streams and programmes are planned and carried out effectively, in a timely way, and achieve agreed targets and trajectories.
• Lead and manage the reporting requirements from the Directorate to all internal and external organisations and parties, ensuring a consistency and accuracy of approach and content and planned and timely delivery.
• Lead and manage the communication requirements from the Directorate to all internal and external organisations and parties, ensuring a consistency and accuracy of approach and content and planned and timely delivery.
• To be familiar with data management systems to help collate and analyse data for reports and presentations, to up/download documents between systems and update records as required.
• Line managing staff operationally within the team.
• Undertake projects as required.

Monitoring & Performance Management

• Actively support the Directorate wide governance responsibilities to meet the requirement of the PWC action plan 2022 and all other audit outputs as required.
• Ensures accurate data collection and reporting aspects of operational business, to allow data driven decision making and performance reporting.
• Ensures that customer experience and feedback is captured and reported effectively to relevant internal and external forums.
• Provides routine and ad-hoc information analysis in a format suitable to the audience requirement and presents to meetings as applicable.
• Support in the delivery of Directorate wide audits and assessments of delivery to offer compliance assurance.

Governance and Assurance

• Support the delivery of the Quality Assurance Framework within service delivery and ensure compliance with regulatory requirements.
• Lead and support the co-production of quality and service improvement programmes across the Directorate.
• Devise plans with functional delivery areas to demonstrate user feedback has been considered and appropriate service improvements made as a consequence.
• Support the management of risks across the division and update all necessary records.
• Coordinate and engage colleagues to contribute to and deliver the overall quality plan.
• Define quality procedures in conjunction with colleagues, setting up and maintaining controls and documentation procedures.
• Provide administration support to the Estates and Facilities Governance meetings, ensuring that the fullest scope of information is presented and meeting notes and actions are captured and managed to completion.
• Keep abreast of national best practice, ensuring this is shared and widespread adoption secured through advanced influencing skills.
• Keep abreast of CQC standards and best practice initiatives, national inquiries and policy and other contemporary programmes to ensure that quality and improvement targets are focused on the most up-to-date thinking.

Service Development

• Support the team in owning the Directorate CQI work stream and support the Directorate delivery teams in the delivery of their contributions and support the functional areas in the roll out amongst operational teams.
• Understand the fullest range of Directorate performance and quality metrics and identify and describe the main drivers of these metrics.
• Analyse data and cross reference qualitative information/ground truth from operational teams to gain a balanced view of what is happening.
• Identify areas where the Directorate should focus to improve performance and quality and work with the senior leadership team and operational teams to assess development opportunities.

Finance and Physical Resources

• Prepare and report on financial information, within the scope of the role and especially within the scope of performance management and service development.
• Support the monitoring and reporting of operational revenue and capital budgets.
• Exercise robust financial and commercial principles in the management of expenditure and income within defined budgets/boundaries.
• Manage and order office stationery, access fobs/cards and other supplies.

Corporate and Communications

• Represent the Head of Business Support and Development at meetings as appropriate.
• Develop Trust-wide partnerships and collaborate with other service partners and stakeholders as agreed and as appropriate to the role.
• Act as a role model at all times, demonstrating and promoting the Trust’s CARE values and expected behaviours.

Staff Management and Development

• Support the working environment where all staff are constantly seeking to make service improvements, developing talent to maximise capability and expertise.
• Effectively communicating with all Departments in Estates and Facilities Directorate as well as inter Trust communication.
• Ensure all necessary training requirements for the team are captured and delivered in a timely manner.
• Ensure new starters are included in on-going training, receive initial on-boarding training (learning matters) and are inducted to the Trust estate.
• To actively promote diversity, both in the delivery of the Directorates services and in the recruitment, management and development of staff within the Directorate, including recruitment, appraisal, expected behaviours and conduct, training, development, and performance.
• Recruiting and managing staff directly to the team by creating and implementing diversity and inclusion recruitment strategies to attract talent from diverse backgrounds and build our diverse workforce.

Information Management

• Act as an information asset owner ensuring that all policies and procedures in respect of confidentiality and data protection are adhered to across the team.
• Ensure robust data protection procedures and all areas of information governance are adhered to and managed to the highest professional level. Ensuring customer information and other personal information is managed appropriately.
• Present information and issues in a timely, clear, and concise format, explaining highly complex, sensitive and contentious issues, to a wide range of internal and external stakeholders.
• Devise and provide improvements to current management information, analysing, reporting, and suggesting procedures to enhance decision-making processes.

Policy and Service Development

• Develop and implement a range of policies and standard operating procedures for the Directorate which optimise efficiency and promote consistency of approach; embedding their operation into practice to assure excellence in operational management support to the Directorate.
• Contribute to the reviews and development of existing information management systems as required to support the effective work of the team and the wider organisation.
• Maintain the responsibility to ensure that all Directorate policies are assessed, update, reviewed and presented to meet the requirements of the Trust’s PAG.