Crynodeb o'r swydd
Teitl cyflogwr
Patient Pathway Coordinator for Neurology - Cat 10
NHS AfC: Band 4
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Trosolwg o'r swydd
Patient Pathway Coordinator for Neurology - Cat 10
No previous candidates need to apply.
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team when required. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Prif ddyletswyddau'r swydd
The post holder will be directly responsible for providing a high level of admin support to individual clinicians focused on minimising their admin work load. The post holder will be expected to be proactive in adapting to the needs of the service and be responsive to issues arising. The post holder will be expected to be competent in decision making and be able to prioritise work load appropriately.
The post holder will be expected to complete all tasks set within a timely fashion and communicate effectively with the line manager identifying and issues. Varied tasks will include duties such as booking of clinics, processing clinicians correspondence, answering any enquiries from both staff and patients, and doing so in a professional manner up holding all the trust core values.
Gweithio i'n sefydliad
The Royal Berkshire Hospital is based in Reading, within easy reach of the busy town Centre.
We are an ever-growing organization with lots of opportunity to grow and progress. We provide a broad spectrum of support for our staff and offer many facilities to encourage healthy lifestyles.
Specialist Medicine covers many areas but for the CAT 10 admin team the focus is on Neurology, Neuro rehab and Elderly Care, so we provide admin support for both inpatient and Outpatient activity.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For further details on the job role, please refer to the Job description & Person specification attached.
Manyleb y person
Education / qualification
Meini prawf hanfodol
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Meini prawf dymunol
- Computer Literacy Course e.g. ECDL
Experience
Meini prawf hanfodol
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multi-disciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient complaints
Meini prawf dymunol
- Experience of working in the NHS
- Experience of supervising staff
- Experience of using digital dictation systems
Skills, Knowledge, Abilities
Meini prawf hanfodol
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Ability to plan, prioritise and delegate workload
- Manage and interpret data correctly to inform decision making
- Understanding of patient priorities and performance targets related to appointments and waiting times
Meini prawf dymunol
- Conflict resolution skills
- Appropriate assertiveness skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of specialty specific patient pathways
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Diane Flynn
- Teitl y swydd
- Patient Pathway Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07385398097
Rhestr swyddi gyda Royal Berkshire NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector