Job summary
- Main area
- CAT 10 Admin Team - Neurology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 193-6396959NCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £25,147 - £27,596 per annum, pro rata if part time.
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
x2 Patient Pathway Coordinator
NHS AfC: Band 4
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
x2 Patient Pathway Coordinator
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the PPC team.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Working for our organisation
The Royal Berkshire Hospital is based in Reading, within easy reach of the busy town Centre.
We are an ever-growing organization with lots of opportunity to grow and progress. We provide a broad spectrum of support for our staff and offer many facilities to encourage healthy lifestyles.
Specialist Medicine covers many areas but for the CAT 10 admin team the focus is on Neurology, Neuro rehab and Elderly Care, so we provide admin support for both inpatient and Outpatient activity.
Detailed job description and main responsibilities
For further details on the job role, please refer to the Job description & Person specification attached.
Person specification
Education / qualification
Essential criteria
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable criteria
- Computer Literacy Course e.g. ECDL
Experience
Essential criteria
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multi-disciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient complaints
Desirable criteria
- Experience of working in the NHS
- Experience of supervising staff
- Experience of using digital dictation systems
Skills, Knowledge, Abilities
Essential criteria
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Ability to plan, prioritise and delegate workload
- Manage and interpret data correctly to inform decision making
- Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable criteria
- Conflict resolution skills
- Appropriate assertiveness skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of specialty specific patient pathways
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Diane Flynn
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 07385398097
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