Job summary
Employer heading
Vaccination Centre Clinical Administrator
NHS AfC: Band 3
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Diversity is what makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job overview
This role will support the administration of the vaccination centre, providing ongoing support for vaccination of staff and patients for COVID-19, Flu, RSV and Pertussis. The team are exploring exciting new services such as travel vaccinations and supporting other services across Berkshire, Oxfordshire and Buckinghamshire
This role will involve receiving calls and emails from patients, and other departments within the hospital, screening patient eligibility, creating databases on vaccination activity and stock levels, creating and preparing clinic lists, bookings and arrival management.
The role combines some clinical duties, and the post-holder will be expected to be flexible to support this service. This may involve collecting vaccine stock, re-stocking fridges, cleaning and re-stocking clinical areas and updating noticeboards. The team often deliver vaccines through a roving model and the post holder will be expected accompany the team walking across the hospital site delivering vaccinations and advice. We also deliver clinics to satellite sites, and occasionally patients own homes, so the post holder must have a driving license and access to own car
Post holders will also need excellent IT skills and ability to use multiple Trust systems. Knowledge of MS Excel functions such as basic pivot tables and conditional formatting advantageous. Attention to detail will be imperative.
Main duties of the job
- Assist with queries from staff e.g. vaccine availability and eligibility, using the up to date Trust guidelines, escalating to senior staff appropriately
- Sending up to date communications out
- Updating and editing the website with relevant information
- Assist Compiling reports on Trust Vaccination status
- IT support, trouble shooting for DRDoctor, working with the system provider to improve the service
- Handling and capture of personal data and ensuring its submitted accurately and in a timely manner with all obligations met and highest level of confidentially is maintained
- use of EPR to check admission status and outpatient appointments
- Using own initiative and working in a fast paced environment to hit deadlines
- Monitoring observation and reception area post vaccination
- Assisting nurses during clinics
Working for our organisation
Royal Berkshire hospital is rated by CQC as Good. Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be, and you can join our dedicated and talented staff to make that happen.
The Vaccination has been set up to support staff and patients taccess vaccinations, to help keep our Trust as safe as possible. The team have won awards for patient safety and are recognised for their proactive service and commitment to reducing inequalities in vaccine access.
Detailed job description and main responsibilities
- Providing Admin support to the COVID operational team
- Providing up to date information to staff on vaccinations with support
- Create and maintain clinic lists
- patient screening
- assisting nurses during clinics including monitoring waiting room, visiting clinical areas across sites, collecting stock from pharmacy and restocking fridges.
- using texting systems for targeted communications
- provide reports on current vaccination uptake
- Monitor and manage group email accounts
- update webpages and internal communications with latest information
Person specification
Use of Excel for data analysis
Essential criteria
- 2 years experience
Desirable criteria
- 5 years experience
Worked in NHS
Essential criteria
- 2 years experience
Desirable criteria
- 5 years experience
customer service
Essential criteria
- awareness of displaying good customer service
Desirable criteria
- evidence of providing good customer service
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jodie Hitchman
- Job title
- Vaccination Centre Manager
- Email address
- [email protected]
- Telephone number
- 0118 322 5665
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