Job summary
- Main area
- Podiatry NON AQP
- Grade
- Band 3
- Contract
- 7 months (Fixed term end date will be determined after pre-employment checks have been completed)
- Hours
- Part time - 18.75 hours per week
- Job ref
- 371-CHS633
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Podiatry Non AQP
- Town
- Reading
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
- Interview date
- 20/08/2024
Employer heading
Podiatry Administrator
Band 3
Job overview
Podiatry Administrator Reading Band 3 – Fixed Term till 31st March 2025 with the possibility of becoming permanent (18.75 hours)
Berkshire Healthcare are seeking a dedicated Podiatry administrator (clerical Officer) to join their team based at Royal Berkshire Hospital, Reading. We are looking for candidates with excellent customer service skills who would enjoy working within a dynamic and friendly team.
The successful candidates will need to have excellent communications skills, be organised and flexible and be able to demonstrate their ability to work on their own as well as in collaboration with others. They will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patient’s.
Main duties of the job
-
Take responsibility for processing referrals for inpatients and outpatients for the Acute Podiatry Team, and booking MDT clinic appointments
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Liaise with necessary services to support and assist patients as needed, such as patient transport, interpreting services and other outpatient departments.
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Be the first point of contact for patients, ward staff and other hospital services contacting the podiatry department
-
Collect data and statistics to assist management in guiding the service direction.
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Work flexibly in response to the needs of the patients, service and Podiatrists.
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Supporting colleagues to deliver a high quality, effective and compassionate service
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
Detailed job description and main responsibilities
The “must haves” for you to be considered for this role:
1. Excellent written and oral communication skills
2. Good computer skills across Microsoft and database software
3. Ability to organise and prioritise
4. An approachable and helpful persona with the ability to empathise
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person specification
Education/Qualifications/Training
Essential criteria
- Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience
Training
Essential criteria
- Computer skills
- Conflict resolution
- Diversity
- Customer Care/Handling complaints
Previous Experience
Essential criteria
- Experience of dealing with the public
- Working in an office environment in an Administrative role e.g. typing and dealing with telephone queries
- Team working
Desirable criteria
- NHS experience
Knowledge and skills
Essential criteria
- Willingness to learn RiO/diaries
- Excellent written and oral communication skills
- Understand the importance of confidentiality, dignity and privacy and respecting diversity diversity
- Excellent communication skills, written and oral
- Computer skills to include word, excel, email and databases
- Excellent organisational skills and ability to prioritise
- Approachable, helpful and able to empathise
- Ability and willingness to learn
- Ability to work to tight deadlines
- Ability to work within a team but able to work alone when required
- Demonstrate a professional approach to work
- Knowledge of the NHS and its systems, Trust policies and procedures
Additional Requirements
Essential criteria
- Ability to travel to multiple sites
- DBS check
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Keith Hilston
- Job title
- Lead Specialist - Podiatry
- Email address
- [email protected]
- Telephone number
- 07929 826897
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