Job overview

Safety Insights Engagement Lead

An exciting opportunity has arisen to join the Health Services Safety Investigations Body (HSSIB) as our Safety Insights Engagement Lead.  We are an independent arm's length body of the Department of Health and Social Care and we carry out independent safety investigations to make a real difference to patient safety. 

We investigate patient safety concerns across the NHS in England and in independent healthcare settings where safety learning could also help to improve NHS care.

We are seeking an individual who thrives in a forward-thinking environment – bringing new ideas, insights-driven approaches, and a deep understanding of engagement in healthcare. You will ensure the voices of the public and healthcare staff drive meaningful change and are embedded in our investigatory work.

You will have:

• An excellent eye for detail, and understanding of healthcare, to support HSSIB to respond to patient safety concerns in the most effective and efficient way we can
• An excellent understanding of safeguarding
• Exceptional communication and stakeholder management skills
• A strategic mindset with proven expertise in patient, family and carer engagement and insight generation
• A passion for amplifying the voices of diverse communities
• Experience designing and delivering innovative engagement initiatives
• Experience of trauma-informed engagement
• Psychological resilience

Main duties of the job

• Effectively operate our external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff as our ‘front door’
• Respond to all concerns and ensure that all communication is of the most professional standards
• Develop insight-gathering approaches using qualitative and quantitative best practice methods
• Maintain robust audit trails of intelligence received by HSSIB
• Identify risks and escalate safeguarding concerns
• Develop stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
• Develop and deliver innovative engagement approaches that enhances patient and public involvement in our investigations
• Ensure engagement activities are inclusive, impactful, and drive improvements
• Improve  our systems and approaches to generate patient safety insights.
• Evaluate the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.

Working for our organisation

Our people

In order to be successful in our goal of providing professional, high quality healthcare safety investigations and education to the system we understand our people are at the heart of this. The NHS is building a culture that is positive, compassionate, and inclusive – and we all have our part to play.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people.

To ensure this we are committed to equality of opportunity for all staff and welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Important information

Please note that the vacancy may close early if we receive sufficient applications to shortlist before the advertised closing date.