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Job overview

An exciting opportunity has arisen for the position of a Medical Secretary role within the General Surgery department at the Luton & Dunstable Hospital, part of Bedfordshire NHS Trust.

The Medical Secretary role is challenging and will require attention to detail as well as being able to work under pressure.

The post holder will work alongside the consultant team, secretarial colleagues and the service manager amongst a variety of other healthcare professionals and teams.

This is an exciting time for clinical service lines at Bedfordshire NHS Trust following the merger of Bedford Hospital and Luton and Dunstable Hospital in April 2020.

The successful candidate will need to be compassionate, resilient and self-motivated. This includes a positive approach to team working and have excellent interpersonal and problem solving skills. The ability to produce high quality work to timelines whilst managing conflicting priorities is essential.

If you are an excellent communicator, passionate about providing high quality care and you thrive in a complex and fast-paced environment we would love to hear from you.

If you would like to find out more about this exciting opportunity please contact; Tom Smith, Service Manager for General Surgery and Obesity via e-mail [email protected]  or direct phone on: 07929017747

Main duties of the job

1. Work is managed rather than supervised. Act independently to plan, manage and prioritise own workload. 

2. Knowledge and understanding through experience of sound office and secretarial practices. To organise and manage an efficient/effective filing system, thus ensuring all office practices are up-to-date and functional. Photocopying and scanning of relevant information. 

3. Extensive key board skills including, touch and audio typing. Knowledge of software programmes (Microsoft Word, Outlook and hospital database). 

4. Appropriate knowledge and understanding of medical terms and procedures. 

5. To provide the first point of contact for all written and telephone enquiries on behalf of the Consultant and his/her team, using judgement to establish validity and priority of the contact. 

6. Endeavour to meet urgent deadlines e.g. complaints, police reports, medical reports and other external organisations, ensuring patient confidentiality is maintained. 

7. To carry out reasonable requests made by the Consultant and Line Manager to whom you will be responsible. 

8. To deal with telephone calls, faxes, emails and take appropriate action as required. Provide non-clinical information to patients about admissions and appointments. Reassuring patients who are worried about test results. 

9. Telephone calls should be dealt with in a sensitive and tactful manner especially when liaising with distressed, angry or confused patients/relatives.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.