Job summary
Employer heading
Continuing Health Care Administration Officer
NHS AfC: Band 4
The Bedfordshire Luton and Milton Keynes (ICB) is responsible for planning and allocating resources to meet the four core purposes of the Integrated Care System (ICS), namely: to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money; and help the NHS support broader social and economic development.
Within this context, as the ICB develops as a statutory organisation, a significant challenge will be to determine how it effectively supports and enables place-based and local partnerships to take necessary action that will improve population health outcomes and reduce inequalities.
If you need support with the application process, please contact the ICB [email protected]
Job overview
BLMK ICB are recruiting a forward-thinking, resourceful, experienced, and confident person to the post of Continuing Healthcare Admin Officer.
As one of the Administrators, you will work as part of the Continuing Healthcare Team to actively manage the progress of individuals along the pathway to determine their eligibility for Continuing Healthcare funding along with a variety of administrative tasks.
Main duties of the job
- To provide a comprehensive administrative support service to the Continuing Healthcare and Funded Nursing Care team, including telephone, email and written correspondence as directed which contains highly sensitive patient information.
- To deliver an effective and competent level of administration and/or clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
- Inputting referrals and maintaining data on our patient database systems.
- To attend Continuing Healthcare meetings and panels for the purpose of taking minutes, preparing agendas and circulating other documentation as required for this process.
BLMK ICB is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. This post is subject to safer recruitment requirements.
For further information contact Di Brown, Commissioning and Transformation manager 01525 624300 or by email [email protected]
Working for our organisation
We are committed to promoting equal opportunities to achieve equity of access, experience, and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values, and behaviours. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported, and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Detailed job description and main responsibilities
Please see the attached job description and person specification for further details about the role.
Person specification
Experience
Essential criteria
- Demonstrable experience of working in a large complex organisation.
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues
Desirable criteria
- Experience of working within the NHS.
Organisational Skills
Essential criteria
- Ability to manage competing priorities in a busy and changing environment
Desirable criteria
- Project management skills
Flexibility
Essential criteria
- Ability to travel to other sites within the BLMK area
Desirable criteria
- Able to work outside of traditional office hours on occasion.
Communication Skills
Essential criteria
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
Equality and Diversity
Essential criteria
- Understanding of and commitment to equality of opportunity and good working relationships
Physical Skills
Essential criteria
- Skills for manipulating information
- Advanced keyboard skills, use of a range of software
Autonomy
Essential criteria
- Ability to work without supervision
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
Other
Essential criteria
- An ability to maintain confidentiality and trust
- Professional, calm and efficient manner
- Commitment to continuing professional development
- Positive and flexible approach to work
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Di Brown
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 07858353369
- Additional information
Alternatively, the main switchboard for CHC is 01525624300
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