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Job summary

Main area
Ward Clerk
Grade
NHS AfC: Band 2
Contract
Permanent: To work a proportion of Bank Holidays each year as per the needs of the Trust
Hours
Full time - 37.5 hours per week (8-4 Monday to Friday - including a proportion of Bank Holidays as per the needs of the Trust)
Job ref
418-COR5473-SJ-E
Employer
Bedfordshire Hospitals NHS Foundation Trust
Employer type
NHS
Site
Bedford Hospital South Wing
Town
Bedford
Salary
£22,383 Per annum
Salary period
Yearly
Closing
05/07/2024 23:59

Employer heading

Bedfordshire Hospitals NHS Foundation Trust logo

Ward Clerk

NHS AfC: Band 2

Job overview

An exciting opportunity has arisen for  a Ward Clerk at Bedford Hospital.
The post  will be an agile role working across the different wards within our department to suit the needs of the Trust.   You will have interaction with patients and relatives as well as staff based at Bedford Hospital.  You will be an organised, efficient and motivated individual who is trustworthy and reliable. You must be able to be adaptable within your work role to support the team in all aspects of ward administrative cover. 

This is an exciting team that will give you the opportunity to grow and develop. The team consists of  ward clerks and receptionists that work together sharing their knowledge and experience.   

Although we have a very strong learning and development function, we appreciate you will need to have acquired some skills and experience from your career in order for your time with us to be a real success. These can be found in the Person and Job Description attachment on NHS Jobs.

However we have highlighted some of them below.
Educated to GSCE standard or equivalent
Experience of working in a customer facing/reception role
Experience of using IT package

Previous applicants need not apply

Main duties of the job

An exciting opportunity has arisen for  a ward clerk  at Bedford Hospital.

  • To provide both a front line clerical service to clinical staff within the ward whilst also providing “front door” style support to patients and relatives during visits.
  • The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients. This is to be done whilst also strictly adhering to trust data quality, health records and information governance policies.
  • It is expected that the post-holder will manage their workload in an effective and efficient way and have a flexible approach to covering various wards and the role as it continues to develop with the ever changing needs of the business.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.  

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. 

  • Provide a consistent and robust administrative support on inpatient wards ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.
  • Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.
  • Be able to prioritise their work load effectively to meet the demands of the role.
  • As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
  • Be responsible for the timely and accurate input of non-clinical patient related information on the hospital’s electronic systems ensuring systems are regularly monitored and kept up to date.

Person specification

Qualifications

Essential criteria
  • GCSE or Equivalent
Desirable criteria
  • ITQ 2 or Equivalent

Experience

Essential criteria
  • Working within agreed guidelines to set timescales
  • Experience using IT Packages
  • Working in a customer facing/reception role
  • Ability to follow processes and procedures
Desirable criteria
  • Experience of working in an administration role

Personal Skills

Essential criteria
  • Good communications skills
  • Excellent organisational skills
  • Ability to work as part of a team
  • Excellent attention to detail

Other

Essential criteria
  • Trustworthy, reliable and flexible
  • Enthusiastic and self-aware

Knowledge

Essential criteria
  • Understanding of confidentiality
  • Understanding of customer service
Desirable criteria
  • Hospital IT systems such as IPM, Extramed, Mediviewer

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Care quality commission - GoodDisability confident employerNational Preceptorship for Nursing Quality Mark 2024Employer with Heart

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Yolanda Hardware
Job title
Patient Access Admin Team Lead
Email address
[email protected]
Telephone number
01234 355122
Additional information

ext 3468

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