Skip to main content
Please wait, loading

Job summary

Main area
Telephonist/Receptionist
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 25 hours per week (10:00 to 15.00 weekdays)
Job ref
418-COR8413-CW
Employer
Bedfordshire Hospitals NHS Foundation Trust
Employer type
NHS
Site
North Wing, Gilbert Hitchcock House
Town
Bedford
Salary
£23,615 pa pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Bedfordshire Hospitals NHS Foundation Trust logo

Telephonist / Receptionist

NHS AfC: Band 2

Job overview

We are pleased to be able to offer a position for an experienced Telephonist/Receptionist in our Bedford Hospital Phlebotomy Department.

We are looking for a person to join a well establish team to undertake  Telephone /Reception duties in Out-patients  department throughout the Trust as directed.

  • Band 2 Part time Telephonist/ Receptionist required to work at Gilbert Hitchcock House.
  • Previous experience Preferred.
  • Monday to Friday 10am - 3pm

Main duties of the job

The post holder will have day to day responsibility for the administration of the relevant Patient Information system and the Reception area.  They will work as part of a team providing front line telephone/administration services to the department, answering the telephone to both internal and external callers and arrange patient transport as required .Welcome patients and visitors to the department, the booking of outpatient blood test appointments You will need to be physically fit and able to lift. 

This is a busy area with a high throughput of work and staff are required to work efficiently as part of a team whilst maintaining courtesy, tact and diplomacy at all times.

Ensure that the Reception  and Work area is well maintained at all times.

For information about this post please contact: Louise Thorman or Dee Harman on 01234 355122 ext 3430

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. 

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Detailed job description and main responsibilities

The Key Responsibilities of the post are:

  • To participate in routine Telephone/Reception  service.
  • Working alone if required and prioritising work accordingly.
  • To be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.
  • Undertake training for prevention and control of infection.
  • To manage a large throughput of patients, treating each as an individual and  to behave professionally at all times.

Person specification

Qualifications

Essential criteria
  • Good general education

Experience

Essential criteria
  • Previous experience working with patients in a caring environment
  • Previous experience in a Reception (face to face role)
Desirable criteria
  • Previous experience in busy department.
  • Awareness and understanding of health and safety protocols

Knowledge

Essential criteria
  • Able to communicate accurately and concisely with patients, their carers/relatives and other members of staff
  • Ability to perform Receptionist duties required for Phlebotomy procedures in a competent manner

Personal skills

Essential criteria
  • Ability to prioritise tasks where appropriate
  • Able to work as part of a team and accept direction from senior or more experienced staff
  • Good IT skills

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Care quality commission - GoodDisability confident employerNational Preceptorship for Nursing Quality Mark 2024Employer with Heart

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dee Harman
Job title
Phlebotomy Team Leader
Email address
[email protected]
Telephone number
01234 355122
Additional information

Louise Thorman 01234 355122 ext 3430

Apply online nowAlert me to similar vacancies