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Job summary

Main area
Admin and Clerical
Grade
Band 2
Contract
Permanent
Hours
Part time - 36 hours per week
Job ref
050-AC527-0724
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Royal Alexandra Hospital
Town
Rhyl
Salary
£22,720 per annum pro rata
Salary period
Yearly
Closing
01/08/2024 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Clerical Officer

Band 2

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the  living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until  the annual pay uplift for 2024/25 is confirmed

 

Job overview

Do you have excellent administration skills and enjoy working as part of a team?  Do you have vision, drive and endless enthusiasm and thrive on a challenge?  Then come and join our Denbighshire Community Resource Team which is dynamic, proactive and committed to making a difference to our patients. We believe in development and training opportunities for our staff and are looking to recruit an extremely organised, highly motivated and passionate clerical officer to support the clinical team. 

Main duties of the job

The purpose of this post is to provide an efficient and comprehensive administrative service within the Community Resource Team (CRT). Acts as the first point of contact for telephone communication for the CRT. The post holder will work within the Denbighshire CRT (Ruthin, Denbigh, Rhyl & Prestatyn) alongside District Nurses, Therapy Services, Local Authority colleagues and Voluntary Sector to provide a seamless administrative service to the Multidisciplinary Teams.

The Clerical Officer is required to work accurately and independently, within guidelines after training. Using their own initiative and judgement, rather than supervised, deciding when necessary to consult their manager. All duties must be carried out in accordance with Departmental and Health Board Policy.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Skills

Essential criteria
  • Team player
  • Organisational skills
  • Communication skills
Desirable criteria
  • WPAS
  • CIVICA Scheduling System

Experience

Essential criteria
  • Excellent communication skills
  • Customer Service Experience
  • Team player
Desirable criteria
  • Knowledge of NHS systems

Education/Qualifications

Essential criteria
  • GCSEs Grade C and above in English and Maths or equivalent experience
  • NVQ Level 2 in Administration or equivalent experience
  • IT qualification or equivalent level of experience using Microsoft packages
  • RSA/OCR Level 2 or equivalent experience
Desirable criteria
  • ECDL
  • AMSPAR -City & Guilds level 3
  • Previous NHS experience

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Sally Pugh
Job title
Administration Manager
Email address
[email protected]
Telephone number
07890640408
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