Job summary
- Main area
- Receptionist/Administrator
- Grade
- Band 2
- Contract
- Fixed term: 7 months (This is an initial contract until 31.03.2025)
- Hours
- Full time
- Part time
- Job share
- Job ref
- 050-AC545-0724W
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Hwb Iechyd Eifionydd
- Town
- Criccieth
- Salary
- £22,720 per annum
- Salary period
- Yearly
- Closing
- 05/08/2024 23:59
Employer heading
Receptionist/Administrator
Band 2
Job overview
This post is fixed term/secondment for 7 months to meet the needs of the service.
The West Area Team is looking for experienced, organised and enthusiastic Receptionist to work at Hwb Iechyd Eifionydd, covering Criccieth and Porthmadog sites. This Health Centre is currently being managed by the Local Health Board.
Main duties of the job
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging. The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.
Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.
The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
The ability to speak Welsh is essential for this post.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications/Experience
Essential criteria
- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft office packages
- Previous experience in a busy Reception
- Education to a high standard
- Relate to public empathy/understanding
- NVQ level 1 in customer services/or equivalent
Desirable criteria
- Experience of working within a Primary Care NHS setting
- Experience in Medicines Management
Knowledge
Essential criteria
- General understanding of the way the NHS functions
- Communication skills, concise accurate, grammatically correct
Desirable criteria
- Previous experience using EMIS and other NHS systems
Skills
Essential criteria
- Ability to work as part of a team and on own initiative
Desirable criteria
- Previous experience in Customer services
Language Skills
Essential criteria
- Welsh speaking
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Leanne Harris
- Job title
- Health Services Manager
- Email address
- [email protected]
- Telephone number
- 01766 800550
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