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Job overview

Are you passionate about experience and engagement? Do you have a track record of successfully working within patient experience in health and care?

This is an exciting opportunity to work within a great team to focus on how we gather and use feedback from people with lived experience and how we implement learning from it. You’ll need to be able to work at pace and work collaboratively. You will provide leadership, implementing effective frameworks for monitoring and improving patient experience, ensuring our work is in line with regulatory activities and best practice.

The post holder will:

• Work collaboratively to proactively promote and engage all staff, at every level of the business, in delivering high quality, safe services.
• Develop capacity and capability in Sirona in patient experience and engagement, with a focus on collecting experiential data, feedback analysis and advocating for all forms of service user involvement, particularly focused on improvement and transformation.
• Under the direction of the lead for Experience and Engagement, exercise stewardship for the achievement of quality standards pertinent to this area of work, including reporting.
• Support the Experience and Engagement team to assume responsibility for local and national patient experience and customer care programmes and initiatives being effectively delivered across Sirona’s services.

Main duties of the job

• Under the direction of the Head of Experience and Engagement, be responsible for leading the development of experience and engagement with staff, people with lived experience and service users in line with the NHS Quality Schedule and Care Quality Commission standards, as part of the management team and wider Sirona leaders.
• Work with the Lead of Experience and Engagement to implement an effective and measurable action plan to deliver the Experience and Engagement Strategy
• Take operational responsibility for patient experience and involvement systems, navigating associated issues and problems, including reporting on experience and engagement outcomes
• Provide expertise to support the organisation in undertaking consistent methods of gathering experience data, learning from feedback and customer care across operational and clinical teams including training, guidance, support and direct delivery where appropriate
• Work with other team members and BI team to develop systems of data collection and analysis, ensuring data is complete and includes equity, equality, diversity and inclusion information
• Support and have a key role in the development and implementation of Sirona’s People’s Voice, CVSE and associated programmes of work.
• Analyse the impact of new PPI legislation, NHS Quality Schedule and CQC guidance on services and to take action accordingly
• Focus on experience and support the other joint lead and to support the Customer Care and Patient experience team

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.