Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Compressed hours
- Job ref
- 083-6133676-AB-B
- Employer
- Sirona care & health CIC
- Employer type
- NHS
- Site
- 2nd Floor, Kingswood Civic Centre
- Town
- Bristol
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Senior Administrator – Quality, Safety and Security Team
NHS AfC: Band 4
Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.
We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
Job overview
The Quality, Safety and Security Team functions are pivotal to ensuring we can have a high level of strategic oversight, recognition and understanding of clinical issues and priorities which will then enable the whole organisation to provide excellent care. Having an integrated, clinically focused quality, safety and governance resource, processes and systems will enable effective interfaces between the team, operational staff and other central functions. The service ensures that there is an objective and supportive structure for all staff and can provide effective solutions and outcomes, putting the involvement of people who use our services at the centre of all we do.
Main duties of the job
To provide a comprehensive administration service for the Quality, Safety and Security Team, including, accurate and reliable message taking, from any source, internal and external telephone messages, email enquiries, using data to assist in the preparation of reports for the team, preparing formal correspondence, arranging meetings/events/appointments, preparing papers for meetings, taking minutes and ensuring that action logs are kept up to date with accurate information. Liaising with a range of individuals both from Sirona and external partners and at times, members of the public. The role will provide support to the Quality Directorate to coordinate/file/save/update documents used by the team. The post holder may provide reception/mail-handling services and/or meet and greet visitors, arranging appropriate hospitality. You may provide day to day supervision of others.
Working for our organisation
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!
We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find as an attachment on this vacancy.
Detailed job description and main responsibilities
Please read the attached Job description and Person Specification for full details of the role before applying
Person specification
Skills and Abilities
Essential criteria
- Knowledge of how to train/mentor others and, where relevant to the role, how to line manage others.
- Administration work relevant to the position applied for.
- A range of administrative processes (typing, minute taking, data management/analysis).
- Handling information confidentially and securely.
- Collating and producing data/information in a reader friendly way.
- Delivering excellent customer service on the telephone and in person.
- Experience of problem solving
- Diary management and organising meetings/events.
- Range of IT skills including electronic communication, text processing, spread sheets and data basestion skills relevant to the role.
- Ability to undertake audio typing/digital dictation and understanding of complex medical terminology.
- Effective interpersonal and written communication skills.
- Able to communicate calmly and professionally with all people who may demonstrate challenging behaviour.
- Able to supervise others within own sphere of competence.
- Able to work well in a team environment but also acts on own initiative.
- Able to prioritise time and tasks.
- Positive approach to change, and supporting others through change.
- Able to show resilience under pressure, with access to appropriate support.
Desirable criteria
- Working in a health/social care or service-oriented organisation (desirable).
- Flexible to meet service needs
- Ability to travel efficiently to other work bases eg by car or other appropriate means, as reasonably requested
- Hybrid working
Education and Qualifications:
Essential criteria
- Significant practical experience in a wide range of relevant administrative procedures, preferably supported by an NVQ 3 in administration or equivalent training/demonstrable experience.
- Numeracy and Literacy level 2 qualification or equivalent demonstrable experience.
- Evidence of undertaking personal/professional development.
- Willingness to undertake training required for the role.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sandra Farmer
- Job title
- Head of Clinical Governance
- Email address
- [email protected]
- Telephone number
- 07780 687479
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