Job summary
- Main area
- Patient Safety and Experience
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 050-AC471-0724
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Ysbyty Gwynedd
- Town
- Bodelwyddan, Bangor
- Salary
- £23,159 - £24,701 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Complaints Administrator
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
The post holder will provide efficient, effective secretarial and administrative services to the Concerns Team encompassing patient complaints.
Main duties of the job
An exciting opportunity is available to join the Patient safety and Experience team based in the Wrexham Maelor hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role will support the Complaints Team with administrative duties ensuring that the patient is fundamentally at the heart of everything. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
To discuss the role, kindly contact [email protected]
Person specification
Application form
Essential criteria
- Up to GCSE standard for Maths and English or equivalent experience
- Experience of office and administration procedures
- Ability to communicate clearly and precisely both verbally and in writing.
Desirable criteria
- ECDL
- Welsh speaking. Flexable approach to work.
shortlisting
Essential criteria
- Committed to continuous professional development
- Experience of working with staff at all levels
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Karen Lewis
- Job title
- Complaints Manager
- Email address
- [email protected]
- Telephone number
- 03000 851234
- Additional information
Kim Warrington-Davies
Lead Complaints Manager
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