Trosolwg o'r swydd

North of England Commercial Procurement Collaborative (NOE CPC) is based in Sheffield and hosted by Leeds and York Partnership NHS Foundation Trust (LYPFT). Our aim is to deliver best value procurement outcomes for the NHS through collaborative working. A wholly NHS owned organisation NOE CPC brings together a wealth of experience, understanding and knowledge, providing collaborative procurement and commercial solutions to the wider NHS and is one of the leading players in collaborative procurement within the NHS in England.

An exciting opportunity has arisen for a Procurement Support Team Manager who will be part of the Procurement Operations Team within NOE CPC.

Prif ddyletswyddau'r swydd

We are looking for highly motivated and enthusiastic individual looking to make a positive difference in

the NHS.  The successful candidate should be able to demonstrate strong personal skills, a sound understanding of public procurement practices and hands on experience of managing a team within a customer service function.

As part of the NOE CPC Procurement Operations Team, you will need to be able to:

• Lead and managing the support desk team to ensure efficient handling of customer and supplier requests
• Monitor service delivery, manage escalations, and ensuring stakeholder satisfaction through best practice and continuous improvement initiatives
• Monitor and manage support ticket queues to ensure SLAs are met
• Work closely with our Technical Services team to provide regular reports on support desk performance, trends, and issues to management
• Have a strong customer focus, commercial acumen and a pro-active approach
• Be well organised with an efficient approach to management of a varied-day to-day workload 
• Ability to motivate and develop a high-performing team.
• Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.
• Good working knowledge of the UK Public Procurement Regulations would be an advantage
• Support the Procurement Delivery and Process Manager to ensure effective resource is in place in the timely delivery of procurement projects.

Gweithio i'n sefydliad

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.