Job overview

An exciting opportunity has arisen for an experienced Administration Manager to join the Patient Service Centre (PSC) located at Charing Cross Hospital.  

The PSC is a fast paced department combining the switchboard, outpatient booking, diagnostic booking and inpatient / daycase booking services, providing a single point of access for patients and referrers into Imperial College NHS Healthcare Trust.

The PSC is a challenging department to work in and is the ‘front door of the hospital’, looking after 40,000 calls and emails from patients each month with an aim to provide an excellent and caring service at all times. In the PSC we are CAKE, a team that is collaborative, aspirational, kind and expert.

We are open 8am – 6.30pm Monday – Friday.

We are looking for a dynamic and enthusiastic individual to support the delivery of excellent patient care across our outpatient contact centre and appointment booking process.  This role requires an individual who can multi task, work in a busy department and be able to lead by example in demanding and challenging situations.

The successful candidate will have a good understanding of waiting list processes, the monitoring required for this and the ability to support the achievement of all operational targets including 18 week referral to treatment and national cancer waiting time standards.

Applicants will be proficient in Word, Excel and patient management software systems.

Applicants should have previous experience of supervising a team and the ability to deal with HR issues in line with the Trust’s policies and procedures. 

This post offers a great opportunity for those wishing to further their career within the NHS.

If you are enthusiastic, highly motivated, a good communicator and would enjoy working as part of a large team then the PSC could be the place for you.

Main duties of the job

• To manage the people, processes and performance of the Outpatient Access Team.
• The post holder will manage the planning and prioritisation of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service.
• The Service Support Manager will provide cross site support to enable co-operation within and amongst teams.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview.