Trosolwg o'r swydd

West London Trust (WLT) is a dynamic healthcare organization committed to delivering high quality care to our community. We are currently seeking a dedicated, enthusiastic and motivated candidate to join our Integrated Care Team.

As the Referral hub/ Urgent community response manager you will have experience of working with multiple providers to provide professional and strategic leadership in line with agreed service objectives. 

This role you will work as part of the management team with a focus on managing and delivering the referral hub as a single point of access for Ealing Community Partner services within planned and unplanned care pathways.

The referral hub is in operation 24 hours a day, 7 days a week and the UCR SPA is in operation 7days a week and is covered 8am-8pm. You will work in collaboration with NWL UCR and sector peers.

Prif ddyletswyddau'r swydd

To establish and maintain communication, with various individuals and groups of service users, carers and staff on complex potentially stressful topics in a range of situations. 

To build relationships with GP’s within boroughs serviced to ensure quality of referrals are appropriate. 

To work with NWL ICB to further develop the NWL UCR hub

To support and work closely with other ECP managers to ensure response times are within the commissioned targets and prevent any delays in responding to requests from the Hub.

To contribute to the development of services.

To ensure any concerns, complaints or incidents are investigated within timeframes and learning is embedded in the team.

Develop and maintain shared governance and performance across providers and partners

To provide strategic oversight of the referral hub and UCR SPA so there are no delays with referral process and onward referral.

To provide strategic, operational and managerial oversight to the referral hub and UCR SPA

To work with peers within respective organisations to ensure discharge timescales as laid out in national guidance are adhered to.

Ensure daily reporting is completed to the agreed standard

Maintain a collaborative role mode approach during execution of these duties and at all other times

To develop, sustain and evaluate partnership working with individuals, groups, communities and agencies

Gweithio i'n sefydliad

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.