Job summary
- Main area
- General Acute
- Grade
- Apprenticeship
- Contract
- Apprenticeship: 17 months (Fixed term for 17 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-CORP3016A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Central Typing Hub (Dept)
- Town
- Milton Keynes
- Salary
- £12,514 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 26/12/2024 23:59
Employer heading
Apprentice Clinical Documentation Administrator
Apprenticeship
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job overview
Apprentice Clinical Documentation Administrator
Department: Patient Access
Band: Apprentice
Hours: 37.5 hours per week all MKUH roles will be considered for flexible working
We care We communicate We collaborate
We contribute
Patient Access has an exciting opportunity for 1 x 37.5 hour Clinical Documentation Administrator Apprentice to join the team on a 17 month contract.
The successful applicant will ideally have previously worked in a medical or healthcare setting with knowledge of medical terminology. Experience of using Microsoft packages is essential. Training will be given on eCare and the patient administration systems used, if needed.
The Apprenticeship programme will be delivered by our external NHS-approved training provider. You will take part in interactive workshops and be assigned a tutor to support you throughout the programme, as well as receiving support from the MKUH Apprenticeship Team.
Interview date: w/c 6th January 2025
Please note that we are not able to offer sponsorship for this role.
Main duties of the job
In line with Apprenticeship Funding rules, please only apply for this role if all of the below factors apply to you. If you are unsure of any of these, please email us on [email protected], highlighting the role you are applying for and what your query is.
• You are 16 years old or over,
• You have resided in the UK or EEA for at least the past 3 years,
• You can produce evidence of your Maths & English GCSE (or equivalent) qualifications,
• You will not be in full time education at the point of starting this role,
• You have not previously undertaken a similar or higher qualification (E.g A-level in Business studies or a degree or Masters in Business Administration)
To apply, you must have evidence of Maths & English GCSE passes (or equivalent) and bring these to interview, should you be invited.
If you are unsure if your circumstances meet the above criteria, please email [email protected] and we can advise.
Apprenticeship roles at MKUH are Fixed Term for the duration of the training. For this role, the Term is 17 months. For the first 12 months of the apprenticeship, you will be paid the national apprentice wage. From month 13 to the end of contract, you will receive the national pay vs your age.
Working for our organisation
"Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10. " - NHS Survey, 2023
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
• Undertaking of administration of clinical correspondence inclusive of checking content for accuracy, applying the correct letter templates and ensuring that relevant associated information is included.
• Provision of typing for multi-disciplinary meetings, involving preparation of clinical letter templates and completion of live typing to ensure outcomes are communicated to the patient and GP
• Liaising with clinicians and other relevant staff to ensure relevant actions from clinical correspondence are undertaken (i.e., arrangement of diagnostic tests)
• Supporting clinicians and other staff with complex queries and issues in relation to the transcription and dictation processes.
• Ensuring patient letters are processed in a timely and efficient manner in accordance with locally agreed policies and standards.
• Responding to queries from patients, GP’s, Clinicians, and other stakeholders which may contain complex and sensitive issues, ensuring that general data protection rules are adhered to, and excellent customer service provided.
• Supporting with the resolution of issues identified with transcriptions and escalating as required.
• Working independently to monitor and action worklists to ensure that all letters are reviewed and processed within agreed timescales.
• Assisting with the implementation of process changes and updates.
• Managing own workload and prioritising as necessary.
Please refer to the Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- Achieved GCSE (or equivalent) in Maths and English
- •Good standard of spoken English
- Strong IT Skills in relation to Microsoft packages including Word and Microsoft Teams
Desirable criteria
- Knowledge of Waiting List procedures.
- Knowledge of medical terminology
- Knowledge of NHS Administration Systems and procedures acquired through experience or training to Vocational Level 3 or equivalent.
- Understanding of confidentiality in the workplace.
Experience
Essential criteria
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
Desirable criteria
- Working in a busy environment dealing with peaks of high workload and problem solving.
- Experience of transcribing dictation or copy typing.
- Clerical experience in a healthcare environment.
Skills
Essential criteria
- Evidence of working under pressure to tight deadlines and deal with difficult situations
- Strong organisational skills with ability to prioritise and manage own workloads.
- Good attention to detail
- Ability to make decisions using own initiative
Desirable criteria
- Excellent word processing skills / computer skills
- Good administrative skills
Personal and people development
Essential criteria
- Willingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential criteria
- Effective verbal and written communication skills
- Good telephone manner
Desirable criteria
- Good customer service skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Ethan Kent
- Job title
- Deputy Medical Records Manager
- Email address
- [email protected]
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