Job summary
- Main area
- Administration
- Grade
- AfC Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-JH-EMF17393-B3
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey Hospital
- Town
- Guildford
- Salary
- £25,329 - £26,958 per annum - includes high cost area supplements (HCAS)
- Salary period
- Yearly
- Closing
- 05/12/2024 23:59
Employer heading
CT Radiology Administrative Assistant
AfC Band 3
Job overview
We are looking for an enthusiastic, self-motivated administrative assistant to join our friendly CT administrative team.
To be considered for this role previous experience in a customer service role is highly desirable.
This position will require excellent communication skills the ability to deal with patient queries on the phone and also colleagues within the department wanting to book CT scans. You will require sufficient IT skills to access and enter data onto the Radiology information system and to book appointments, training will be provided.
Experience in administrative procedures would be advantageous
Main duties of the job
The role will involve a variety of administrative duties which support the daily patient flow and operations of this busy department
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
The post holder will be a member of the administration and clerical team supporting Radiology in delivering a quality appointment service for their patients.
The administration role will involve working across multiple systems [e.g. Email, E-Referrals, CERNER, CRIS, Ordercomms to manage patient appointments in accordance with local procedures and national policies.
Communication is key to this role, the post holder will be required to:
• Record patient demographic and referral information accurately
• Be polite, professional and empathetic when speaking to callers on the telephone
• Using initiative to be able to problem solve and answer queries as they arise
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or equivalent level of knowledge
Knowledge
Essential criteria
- Previous experience within an administration environment
- Previous experience of dealing with the general public
Desirable criteria
- In depth knowledge of APAS, CRIS & Ordercomms
- Working in an office environment
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Colette Rothwell
- Job title
- Support Services Lead
- Telephone number
- 01483571122
- Additional information
For further information and to arrange an informal visit, please contact Colette Rothwell on 01483 571122, Ext. 4150.
If you have problems applying, contact
- Address
-
Royal Surrey Foundation Trust
- Telephone
- 01483 571122 Ext 2478
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