Job summary
- Main area
- 317 Loan Equipment - Community
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (x 2 posts)
- Job ref
- 317-2024-46-024
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Geoffrey Rhodes Centre
- Town
- 317 Geoffrey Rhodes Centre
- Salary
- £23,615 pro rata
- Salary period
- Yearly
- Closing
- 28/11/2024 23:59
- Interview date
- 10/12/2024
Employer heading
Clerical Officer / Receptionist
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The Newcastle City Loan Equipment Service is responsible for the timely delivery and collection of equipment to assist daily living activities to Newcastle City residents’ addresses.
We are based at the Geoffrey Rhodes Centre in Byker and are looking for two permanent Part Time Band 2 Clerical Officers/Receptionists to join our friendly team. Both posts are required to work over 5 days, Monday to Friday- one post will be 08:30-12:30 and the other 12:15 – 16:15.
- Interview Date Tuesday 10 December 2024
- 20 Hours/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
It is a small but busy service and these posts are often a first point of contact for service users and staff thus the posts are suited for people who have great interpersonal skills and enjoy assisting people.
The work is varied but the focus is answering calls from service users and colleagues to arrange collections of equipment using the in-house software system and booking repairs and service visits. Good organisational skills come in to play to maintain equipment records and record data necessary for the effective operation of the loan equipment databases.
Working for our organisation
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To undertake a range of duties in the reception office to ensure an efficient and effective administration service to patients and staff of the department.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
KNOWLEDGE
Essential criteria
- Have knowledge and experience of data entry and databases
SKILLS
Essential criteria
- Have excellent verbal communication skills, both on the telephone and face to face
- Have well developed keyboard skills
- Have good organisational skills and an ability to prioritise tasks in a busy and demanding reception area
EXPERIENCE
Desirable criteria
- Have reception experience, preferably in a healthcare environment
QUALIFICATIONS
Essential criteria
- Good general education (GCSE / NVQ 2 or equivalent qualifications / experience)
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Martin Collingwood
- Job title
- Service Lead Loan Equipment
- Email address
- [email protected]
- Telephone number
- 0191 2823493
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