Job summary
- Main area
- Appointments Centre
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-LM-EMF17054
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey County Hospital
- Town
- Guildford
- Salary
- £31,469 - £38,308 per annum pro rata inc HCAS
- Salary period
- Yearly
- Closing
- 18/11/2024 23:59
Employer heading
Patient Services Trainer
Band 5
Job overview
The post holder will deliver a wide range of training and support on Trust clinical, corporate and patient administration systems, to new and existing staff. Including induction, statutory and mandatory training and updates.
Delivery of this training will be via a mix of face-to-face, Teams and eLearning to ensure all Patient Services users are trained to a level of competency that enables confident and appropriate utilisation of Trust systems.
Main duties of the job
The post holder will be responsible for the initial and ongoing training of staff in the use of systems currently in use and future rollouts. The main duty of the job is to ensure the effective training of all departmental staff in patient administration systems (Cerner), Patient pathways, RTT, eRS support, Office applications, Internet/Intranet usage, My Learning and other systems as applicable.
Also overseeing the timely completion of induction, statutory and mandatory training, reviews and other training/systems where appropriate. Maintaining SOP’s and booking rules. Covering for team members where requested by your line manager.
The post holder will act as a super user of the outpatient and booking elements of Cerner(Cerner) as well as developing good knowledge of the e-referral system. They will be an advocate for the importance of correct and accurate data entry at all times.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Full-Time (37.5 hours per week)
Do you have experience in using an NHS Patient Administration Service (PAS), in particular CERNER PAS? Do you have excellent customer care skills with experience of handling difficult conversations? We are looking for an experienced individual to train, coach and lead our booking coordinators and administrators.
As the focal point for all training, coaching and queries, you will be used to working in a busy department with competing priorities. Focusing on ensuring you maintain a high standard of teaching for those around you and supporting members of the team.
You will have experience in developing and updating role based courses to support the needs of the department, both on the job and in classroom sessions. As part of the role, you will also be liaising with internal/external staff and patients, helping to organise appointments, rescheduling and covering for team members on occasion.
You will be joining a supportive and progressive environment where you will be encouraged to develop and enhance your professional skills. If you are customer and service focused, have the aptitude to understand and train CERNER PAS in a healthcare environment and can help transform the way we deliver care to patients as part of the wider patient services team, then this new and exciting role could be for you.
The hours for the position are Monday to Friday between 08:30 and 16:30.
PREVIOUS APPLICANTS NEED NOT APPLY
For further information please contact the Outpatients Assistant Service Manager on 01483 571122 ext. 4798
Person specification
Qualifications
Essential criteria
- Degree level or equivalent
- Previous experience of administrative procedures
- Previous experience of delivering training (on the job and classroom sessions)
- IT qualifications, such as CLAIT or equivalent experience, including knowledge in Word & Excel
Knowledge and Experience
Essential criteria
- Significant experience of working in a customer service environment
- Supervising or managing a team of staff
- Excellent communications to engage with a range of staff both internally and externally
- Standard keyboard skills required
- Ability to maintain efficient and effective processes within a team of people
- Ability to prepare reports
- Ability to concentrate for periods of time when analysing detailed statistics
- Excellent customer care skills and experience of handling complaints
- An understanding of the Data Protection Act and confidentiality
- To have knowledge of e-Referral system
- Experience in using a PAS, in particular CERNER
- Experience in managing change and quality improvement practices
Desirable criteria
- Knowledge of health care environment
- Knowledge of local and national targets
- Understanding of medical terminology
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Michelle Evans-Laporte
- Job title
- Outpatients Assistant Service Manager
- Telephone number
- 01483 571122
- Additional information
For further information please contact the Outpatients Assistant Service Manager on 01483 571122 ext. 4798
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