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Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

Service delivery

• Develop, and deliver, a programme of activities which reflects Christie Education’s ambitions and targets; activities should be reviewed and amended in the light of experience, clinical (and other) needs, and changes in educational practice and theory
• Work alongside other education leads to create learning opportunities using technology to access undersupplied markets
• Responsible for the delivery of a range of KPIs, in terms of financial targets, governance and quality
• Implement evaluation processes, working alongside the Education Business Manager to implement service changes

Finance, project management and risk

• Deliver services within outline budget projections and continuously explore all avenues of potential income generation, including the expansion of Education Centre and Education Events service portfolio and ensuring agreed income targets are achieved.
• Responsible for reviewing contracts and service level agreements between internal and external clients
• Work proactively to ensure collaborative and effective relationships both within and outside the Trust to support income generation or increase the reputation of the Trust both locally, nationally and internationally
• Support the Education Business Manager in ensuring that the service employs robust risk management systems for quality and safety improvement
• Develop, in liaison with the Education Business Manager, a strategy for sponsorship of activities within Christie Education – ensuring that all activity complies with the requirements of the Trust and of industry
• Implement a pricing strategy for all services within Christie Education which is informed by market research and competitor analysis
• Utilise numerous analytical methods to interpret and report complex information, facts or situations requiring analysis, preparing reports and options appraisal and solution identification.  To be responsible for data collection – ensuring that evaluation
• Continually review the business from an organisational perspective and make recommendations for improvement and change

Management and leadership

• Use a variety of tools, including market forces, evaluation, etc, to develop effective reports on status and service development
• To be directly responsible for the line management of the Education Events Senior Coordinators and Senior AV Technician
• Responsible for the events administrative and operational services within all educational and communication courses
• Supporting the Education Business Manager to conduct service reviews in light of financial and resource constraints- developing clear service expectations for all stakeholders.
• To identify opportunities for staff training and development which will lead to more effective working.
• Provision of reports showing targets against KPIs using information to support operational planning change
• Balance the outcome to ensure a balanced portfolio which contributes to the financial planning of the entirety of the department
• Manage and oversee the day to day activities of the Events teams. This will include regular meetings, PDRs and associated HR interventions
• Leads on specific policies relating to service are

Marketing and communication

• Creates evaluation strategies to support ambitious service development
• Develop and implement a marketing plan (working alongside service leads), ensuring that all materials and activities represent the corporate image, and meet the branding requirements, of both Christie Education and The Trust.
• Develop a range of marketing materials which support the Commercial Strategy and meet the branding expectations of Christie Education
• Consistently benchmark all marketing channels to measure their effectiveness, identifying any gaps and making changes as necessary.

Business development

• Take a lead on the development of relationships with major commercial sponsors to increase income generation for Christie Education
• Draft, write and oversee bid applications for grants from Trusts and Foundations, writing  write compelling applications/bids
• Take a lead on grant applications, meeting with key leads and working with relevant teams to ensure impact of grants is captured
• Work with key colleagues to develop budgets for funding proposals
• Ensure the effective use of all financial resources and act as the project budget holder (as appropriate)
• Identify and proactively respond to opportunities for business development collaboration, cross-fertilisation and co-production across schools and external partnerships as appropriate

General

• Develop and maintain local and regional professional networks to increase personal and professional effectiveness
• Work flexibly,  including evenings and weekends as required
• Contribute to the strategic planning of projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.