Job summary
- Main area
- 317 Domestics Victoria Wing - RVI
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2024-35-009
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Salary
- £29,970 - £36,483 per annum
- Salary period
- Yearly
- Closing
- 03/11/2024 23:59
- Interview date
- 18/11/2024
Employer heading
Assistant Hotel Services Manager
Band 5
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
Do you wish to be a part of a large Multi-disciplinary team?
A new opportunity has arisen for an Assistant Manager to join our busy Hotel Services department within the Royal Victoria Infirmary.
We are looking for a motivated individual who thrives on challenges and being able to make a difference.
The successful candidate will work as a member of the Senior Management Team within Operational Services will have excellent communication and time management skills.
You will provide direct support to the Department Manager and Deputy manager and to deputise in their absence as necessary over the full range of duties.
Assist in motivating and leading a large workforce with Supporting the delivery of a quality Hotel Services in the Trust always ensuring that National Standards of Healthcare Cleanliness 2021 are met.
- Interview Date Monday 18 November 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
The Assistant Manager role has varied tasks enabling the position to be flexible to service demands and include:
- Ensuring the availability and regular supply of linen to end users across the Royal Victoria Infirmary site and any sites managed within the community
- To manage the allocation of central lockers for Trust staff
- To provide advice support and supervision to all staff within the department, ensuring flexibility to cover all shift patterns
- Support staff to complete all statutory / Mandatory training and lead the completion of staff Appraisals
- Assist with Recruitment for the department, keeping in line with budgets and take a lead on the Induction process and on Job training for all staff
- Liaise with services users, IPCN and Patient services for all matters that involve the Department
Working for our organisation
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To provide direct support to the Department Manager and Deputy manager and to deputise in their absence as necessary over the full range of duties
- To work as a member of the Senior Management Team within Operational Services
- To take the lead role in KSF/appraisals for staff
- To assist with Selection and recruitment of sufficient numbers of staff within budget resources
- To oversee management of changing facilities in line with Trust Policy
- Assist in motivating and leading a large workforce
- Support the delivery of a quality Hotel Services in the Trust
- To ensure that National Standards of Healthcare Cleanliness 2021 are met
- Participate with Head of Nursing audits
- To take a lead role in implementing/managing any defect within the Synbiotix audit process
- To support Patient Lead Assessment and Care of the Environment (PLACE)
- To Manage staff and resources as required
- To ensure sufficient provision of quality linen is supplied to the end user
- To ensure the statutory requirements of the Health Act 2006 are adhered to within the individual’s own responsibilities
- To ensure all statutory and Mandatory training is within Trust Targets for the Department
- Assist with Induction process and on Job training for all staff
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- NVQ level 4 in business and administration or support service subject or similar level of experience
- City & Guilds part 1 & 2 in cleaning science or similar, e.g. ILM Qualification
Knowledge & Experience
Essential criteria
- Middle management experience at an operational level
- Knowledge of National Standards of Healthcare Cleanliness 2021
Desirable criteria
- Previous NHS experience
- Experience in linen or residential accommodation
- Experience of internal audit systems
Skills & Abilities
Essential criteria
- Comprehensive knowledge and skills within cleaning industry
- Excellent communication/written and negotiation skills
- Proficient in IT skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tara Robinson
- Job title
- Hotel Services Manager
- Email address
- [email protected]
- Telephone number
- 01912824356
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