Job summary
- Main area
- Team Administrator
- Grade
- Band 4
- Contract
- Permanent
- Hours
- 22.5 hours per week (Part time - 22.5 hours per week)
- Job ref
- 222-LS-OPMHS-189
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Ealing SOAMHS
- Town
- Acton
- Salary
- £31,081 - £33,665 per annum pro rata inclusive of 15% HCAS
- Salary period
- Yearly
- Closing
- 03/11/2024 23:59
- Interview date
- 12/11/2024
Employer heading
Team Administrator
Band 4
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
New Opportunity has arisen in Local Services for: 0.6( three working days) Full time B4 Team Administrator
In the Specialist Older Adult Mental Health Services
Covering base in Ealing: Sycamore Lodge – Acton & Elm Lodge -Greenford
We are seeking enthusiastic and experienced individual, who can work well as part of a team and who can provide a high quality admin support service to a multidisciplinary SOAMHS Team.
The ideal candidate will have excellent written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment.
Previous experience in using Rio and Microsoft Office is essential.
The candidate applying for this role should not require visa sponsorship now or in the future.
Main duties of the job
The ideal candidate will have excellent written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment.
Previous experience in using Rio and Microsoft Office is essential.
The roles are varied and duties include:
• Creating and maintaining electronic client records.
• Audio and copy typing of all clinical correspondence and reports, fast and accurate typing speed is required.
• Day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence. Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.
•Reception cover when needed.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or GNVQ
Desirable criteria
- NVQ 3
Experience
Essential criteria
- Administrative experience.
- Able to demonstrate proficiency in the use of administrative systems and processes
Desirable criteria
- Previous experience within NHS or Local Authority setting.
Knowledge and Skills
Essential criteria
- Proficient in Microsoft Software including Excel/Word
- Understanding of patient information systems
- Understanding of confidentiality issues
- Basic knowledge of databases
- Audio typing skills
- Experience of diary/clinic management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems.
- Excellent organisational skills
- Excellent communication skills
- Ability to work within a Multidisciplinary Team.
- Ability to cope with exposure to potentially distressing clinical information
Desirable criteria
- Understanding of mental health issues in Older People
- Understanding of psychiatric terminology
- Understanding of Health & Safety issues
- Understanding of Data Protection Act Experience on PowerPoint
- Internet and e-mail skills
Personal Qualities
Essential criteria
- Motivated to providing the highest standards of care in a changing service
- Ability to prioritise/cope with pressure
- Flexible and positive attitude to work and able manage an unpredictable work plan.
- Flexible, enthusiastic and motivated
- Non-judgemental attitude
- Effective team worker and excellent interpersonal skills
Desirable criteria
- Leadership skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Margaret Abbey
- Job title
- Team Manager
- Email address
- [email protected]
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