Job summary
- Main area
- Pharmacy
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-CC2781A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Pharmacy (Dept)
- Town
- Milton Keynes
- Salary
- £26,530 - £29,114 Per annum
- Salary period
- Yearly
- Closing
- 08/11/2024 23:59
Employer heading
Homecare Team Coordinator
Band 4
Job overview
Homecare Team Coordinator
Department: Pharmacy
Band 4 £26,530 - £29,114 Per annum
Hours: 37.5 per week , all MKUH roles will be considered for flexible working
Are you looking for an opportunity to contribute to essential healthcare services in a dynamic and supportive environment?
In this key role, you will oversee the day-to-day operations of our Pharmacy Homecare Service, ensuring seamless patient care. You will manage and prioritise your workload, liaise with clinical teams, handle patient queries, and support the delivery of homecare prescriptions. You will also assist with financial reporting, service audits, and maintain accurate patient records.
Key responsibilities include:
• Coordinating and supervising the homecare staff and scheduling clinic sessions
• Managing invoices, improving billing accuracy, and resolving inquiries
• Producing performance data and monthly KPI reports
• Collaborating with internal teams such as Clinical Pharmacy Services, Cancer & Aseptic Services, and external suppliers and homecare providers
Take this opportunity to make a significant impact on patient care while advancing your career!
Please note that we are not able to offer sponsorship for this role.
For more information or to arrange a visit, please contact:
Aiza Mubashir (Principal Pharmacist – Homecare and Biologics)
Phone: 01908 995715
Interview date: w/c 18th November 2024
Main duties of the job
We are looking for someone with strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment. Comprehensive training and support will help you succeed, and continuous professional development is encouraged.
To provide a comprehensive and efficient daily procurement service to the trust developing and updating services, following all legal and departmental practices including Standing Operating Procedures (SOPs), MHRA Rules and Guidance for Pharmaceutical Distributors, COSHH, Lifting and Handling Regulations and all Trust Policies and Procedures.
To assist the Chief Technician and Pharmacy Business Manager with development of cost improvements to the department and trust.
Working for our organisation
'65% report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns.' (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
Operational
Receive correspondence and queries for the Homecare team and prioritise for action and respond to those of a routine nature
To keep and maintain accurate records relating to patients on the homecare scheme.
Management
Provides day to day supervision and coordination of homecare staff
Trains
Reporting
To produce performance data in graphical form, related to the Homecare team, as required for adherence to local and regional KPIs and to support future development of performance measures as required
Assist in producing reports as necessary and participating in data collection for local homecare audits
Quality
To co-operate with staff in other disciplines to help ensure the safe, effective and economic use of drugs
To maintain full patient confidentiality when dealing with prescriptions
Please refer to the Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- A minimum of 4 GCSE passes or equivalent incl. English Language and Maths
- Basic Computer Skills or RSA level 1 or equivalent.
- Knowledge of importance of confidentiality.
- NVQ level 4/BTEC or equivalent knowledge and experience in pharmacy practice
Desirable criteria
- Knowledge of clinical or medical terms and issues.
- Prescription Validation and Clinical Screening Programme or working toward qualification
Experience
Essential criteria
- Relevant experience of working in a large organisation.
- Excellent experience of using a wide range of IT packages including Microsoft Office.
- Excellent experience of taking minutes of meetings.
- Excellent experience of working within a customer services environment.
- Excellent attention to detail and analytical skills
Desirable criteria
- NHS experience.
- Experience of working with or managing databases.
- Experience of working in a health care environment
- Experience in healthcare billing
Skills
Essential criteria
- Be able to manage a case load of work and coordinate day to day activity
- Good IT Skills in relation to word processing, spread sheets and excel
- Good use of initiative
- Well-developed organisational skills
- Good people skills
- Strong communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Excellent prioritising skills
Personal and people development
Essential criteria
- Polite and courteous
- Professional attitude
- Initiative and common sense
- Self motivated and team player
- Commitment to personal development
- Be able to direct others
Communication
Essential criteria
- Good communication skills in relation to telephone technique or written work
- Be able to delegate workload amongst the team
Desirable criteria
- Manage conflict within the team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Aiza Mubashir
- Job title
- Principal Pharmacist – Homecare and Biologics
- Email address
- [email protected]
- Telephone number
- 01908995715
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