Job summary
- Main area
- Patient Transport Control
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-4449
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Broughton/Estuary Point
- Town
- Preston/Liverpool
- Salary
- £26,530 - £29,114 Per annum
- Salary period
- Yearly
- Closing
- 08/10/2024 23:59
- Interview date
- 26/10/2024
Employer heading
PTS Dispatcher
Band 4
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Patient Transport Service – Dispatcher/Planner - open to internal/external applicants, training will be given.
Location:
Broughton and Speke Control Centre.
Training:
Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.
Assessment Centres will be held in Speke on Saturday 26th October 2024.
Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence on Monday 2nd December 2024 and will be held at Broughton Control Centre, followed by mentoring within your specified Control Centre.
Salary – NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.
Any offer of employment will be subject to references and DBS check
Main duties of the job
Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.
The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.
The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.
Person specification
Qualifications and Knowledge
Essential criteria
- 5 GCSE or equivalent (one of which must be English)
Application form
Essential criteria
- Experience in a customer focused environment
Skills / Competencies
Essential criteria
- Excellent keyboard /data entry skills
- Touch typist
- Competent and confident user of computer based information systems I,e, Microsoft 365 and databases
- Demonstrate excellent verbal and written skills
- Demonstrate effective listening, analytical and decision making skills
- Ability to deal with queries from stakeholders in a tactful and appropriate manner in stressful situations
- Ability to work as part of a team
- Ability to work using own initiative and without supervision seeking guidance and support only when required
- Self motivated
- Maintaining and understanding client confidentiality
- Excellent interpersonal skills: professional and non-judgemental at all times
- Able to cope under pressure and deal tactfully with difficult situations
- Demonstrable evidence of empathy and social understanding
- Commitment to punctuality, flexible shift work and understanding a 365 day/24 hour rostering
- Ability to adapt and embrace change
- Evidence excellent customer service skills
Values and Behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Values and Behaviours
Essential criteria
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Angela Conway-Jones
- Job title
- Service Delivery Manager – Dispatch
- Email address
- [email protected]
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