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Job overview

The focus of the Complex Discharge Service is to support the timely identification, assessment and support for discharge to the most vulnerable patients in the Royal Surrey. The Complex Discharge Service supports the identification and planning of complex discharge in addition to ensuring patients are transferred to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience. The principle responsibilities of this team are:

Ø  To improve the patients experience and quality of care through reducing unnecessary bed days

Ø  To identify and provide support to patients admitted from care homes, to reduce length of stay and return to usual place of residence.

Ø  To provide support to case manager and team lead to ensure timely assessment is completed and referrals are sent to appropriate service and care providers.

Ø  To identify, resolve or escalate clinical, operational or external issues that prevent a timely transfer of care

Main duties of the job

JOB SUMMARY
 

Ø  To work with the team lead to prioritise and allocate workload on a daily basis, liaising with other teams as required to identify new patients admitted or referrals.

Ø  To be the point of contact for patients/families, care homes and carers for issues relating to transfers of care. 

Ø  To be the point of contact for all communication with the service, including new referral, care provider updates and this is accurate and up to date

Ø  To communicate with the patient, families/carers, care homes, MDT, GP’s and other external agencies to ensure the patients journey is smooth and the transfer of care plan is transparent to all parties thereby ensuring a timely discharge. 

Ø  To be a central point of contact and liaise with external agencies with respect to the necessity for admission, transfer and post transfer procedures

To liaise with care providers to negotiate assessments for patients on the caseload and arrange discharges in a timely manner

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo