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Job summary

Main area
Neurosciences Admin Staff
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
162-6267-SW
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
Queen's Hospital
Town
Romford
Salary
£32,720 - £39,769 per annum inclusive
Salary period
Yearly
Closing
04/08/2024 23:59

Employer heading

Barking Havering and Redbridge Univ Hospitals NHS Trust logo

Band 5 Patient Pathway Supervisor

Band 5

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://youtu.be/WwL9BRr45nw?si=NIU808Lb_Z6zv2Bq

Job overview

The Neurosciences Department is looking for a driven and energetic individual to help support the day to day running of the Neurosurgery administrative team and patient journey pathways. You will support the Patient Pathway Manager to ensure good patient experience and making evidence-based changes to pathways. 
Communication skills are essential as well as the ability to work well under pressure. This is a rewarding but extremely dynamic and busy role.
Successful applicants must have the following: knowledge of NHS hospital pathways and the ability to manage their own workload and have the confidence to lead a team. 
 
 
 
 
 
 
 

 

Main duties of the job

The Patient Pathway Supervisor’s (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC’s) and Patient Pathway Administrators (PPA’s) within their teams, ensuring high quality patient experience and assisting service development to maintain this.
To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-Ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager. 

Working for our organisation

We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.

Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188.

 Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Experience/ Knowledge

Essential criteria
  • Knowledge of patient referral to treatment times; experience of monitoring patient pathways
  • Knowledge of NHS HR processes
Desirable criteria
  • Knowledge of/Experience working in a Neurosurgery Unit
  • Involvement in management of change
  • Theatre management knowledge

Skills/ Abilities

Essential criteria
  • Excellent organisational and prioritisation skills

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Loana Zorila
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext. 6224

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