Job summary
- Main area
- Patient Investigation & Learning Team
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 318-24-COR-R12773
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £22,816 - £24,336 pa
- Salary period
- Yearly
- Closing
- 11/08/2024 23:59
Employer heading
Administrator and Data Co-ordinator - Band 3
Band 3
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
The Patient Investigation and Learning Team are looking for two flexible, dedicated and resilient Band 3 Administrator and Data Co-ordinator's. A main component of the role is to provide a full and confidential administrative service (primarily supporting the complaints process), to maintain accurate and up to date records in all cases on dedicated databases. The successful applicant will be expected to contribute to Departmental objectives in the process and management of complaints, ensuring compliance with external regulations and standards.
Main duties of the job
The successful applicants will be pro-active, adaptable, highly motivated with exceptional administrative and communication skills. They will be well organised and able to work methodically, accurately and pay attention to detail. We are looking for team members who possesses excellent interpersonal skills.
Working for our organisation
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
The Complaints Department sits within the Patient Investigation and Learning Team (PILT) of Gloucestershire Hospitals NHS Foundation Trust. The PILT investigate, resolve and provide recommendations for learning in respect of complaints, claims and patient safety investigations. We are a friendly team who are passionate about their roles, patient experience and patient safety.
Detailed job description and main responsibilities
The successful applicants will need to use active listening skills and empathy to obtain confidential information from complainants. They will lead with support in the preparation of reports for various reporting requirements. They will proof read highly sensitive information/reports that will be shared externally.
The successful applicants will organise meetings and appointments with patients/family members, clinical staff, booking venues and occasionally taking meeting notes. They will also support their complaint manager colleagues within the wider team
Person specification
Qualifications
Essential criteria
- NVQ 2 in Business Administration (or equivalent experience)
- Advanced level competence in standard range office IT programmes specifically Microsoft Office, Word, Outlook and Excel.
- Pass grade in GCSE English, Maths (or equivalent)
Experience
Essential criteria
- Appropriate experience in an administrator role
- Excellent organisational skills
- Ability to receive and communicate clearly, respectfully and effectively; face to face, telephone and written
- Ability to prioritise and organise own work load with varying and unpredictable demands, working without supervision
Desirable criteria
- Competent in the use of Datix and TrakCare systems
Knowledge / Skills
Desirable criteria
- Basic knowledge of the key principles of complaints, incidents and legal processes
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tania Allen
- Job title
- Family Liaison Officer & Investigation Coordinator
- Email address
- [email protected]
- Telephone number
- 0300 422 5751
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