HealthJobsUK

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DUTIES AND RESPONSIBILITIES

• Assist the Low-Code Lead to facilitate creation, updates and maintenance of the Electronic Health Record & other related systems, working to a program of delivery reporting to stakeholders and the Head of Product Engineering.
• Work with clinical and administrative staff to ensure user experience is optimised to assist ease of use, intuitive understanding with incorporation of appropriate constraints to prevent invalid data entry where possible and feasible.
• Assist the Low-Code Lead to pro-actively seek assurances that system usage is as expected by working with the Data Engineering and Analytics teams to define and develop metrics for monitoring user behaviours and data outputs. 
• Advise on a program of monitoring and reporting with key stakeholders for the visibility of data collection metrics within their area of responsibility.
• Assess calls logged for errors reported, ensuring priority is assessed to provide a responsive service predominantly to clinical users. Undertaking bug-tracing, solution-exploration, option-evaluation and impact-assessment for existing and future data-capture.  Documenting actions and communicating to users at regular intervals.
• Work with other members of Informatics to advise, advise development, test and appraise new functionality in an agile manner.
• Carry out the tasks identified in the relevant development strategy and plans and advise project managers of their progress.
• Assist the incorporation of workflow design in association with the Programme Management Office and key stakeholders.
• Demonstrates the agreed set of values and accountable for own attitude and behaviour.

Assurance

• Assist the Low-Code Lead to report and advise on new and existing solutions. 
• Work with the Analytics team to define reports / visualisations / dashboards to check on data consistency, completeness, timeliness, spurious data entry, lack of data entry when expected and other control metrics. 
• Assist the Low-Code Lead in the development of detailed plans and carry out testing for the analysis of dependencies across and between form sets. 
• Document actions, updates and advice for knowledge transfer at every appropriate opportunity. 
• Demonstrate an appreciation of test methodologies and relevant industry standards.
• Engage, as required, with Clinical Safety Officers ensuring developments and quality control adheres to appropriate guidance.
• Work with the Informatics assurance function to assist in the analysis of complex business and clinical processes to produce, test cases and test scripts that reflect the working practices of the areas where solutions are to be deployed.

Training

• To provide advanced product knowledge and understanding of the operational workflow of the Trust to assist the successful delivery of role-based training.
• To provide detailed instruction and respond to individual staff questions on the practical use of developed solutions for good clinical documentation and good clinical data capture, seeking advice where necessary.

Human Resources

• Provide regular performance reports on progress, status and achievements for own area to be used by management and users.
• Undertake and support the development of staff and provide training for staff from own or other disciplines on own subject area, when required. 
• On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects

Financial/Physical Resources

• Be responsible for the safe use of ICT hardware and software, including installation, repair and maintenance.
• Liaise with external agencies, suppliers and contractors ensuring delivery of service is in line with agreed contracts.
• Ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant, providing assistance for the development and assessment of procurement documentation as required.
• Ensure Trust Standing Financial Instructions (SFIs) and procurement guidelines are followed and adhered to.

Project Management

• Advise and participate in the development and implementation of projects, where required, ensuring Informatics provision of integrated solutions and user objectives are achieved. 
• Ensure project tasks, where required, are successfully delivered in line with agreed timescales and budgets.
• Support the activities of project boards and project teams, when required, and making presentations, where required, to all levels of staff.
• Ensure any project management documentation or reports are delivered in line with agreed standards and timescales.

Policy/Service Development/Governance

• Act as an ambassador for the Informatics Service by developing and maintaining excellent working relationships with users across the organisation to deliver a high quality, standard IT culture to achieve local requirements and national targets. 
• Contribute to the development and maintenance of a culture of service provision and continuous improvement for own areas. 
• Be responsible for implementing policies for own work area and for proposing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the Trust, where appropriate.
• Pro-actively participate in ensuring that Informatics services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (GDPR), Information Standards, Information Security and compliance with NHS Information Governance.
• Assist the Low-Code Lead in Information Governance and security as required and ensure appropriate governance and security in own area. 
• Assist the Low-Code Lead on quality management, undertaking audits designed to improve IT systems and services. 
• Ensure change management is applied in own areas and follows implemented policies and procedures.
• Ensure all documentation relating to own area is complete and fit for purpose and all releases relating to hardware, software and documentation is controlled.
• Ensure there is a proactive and comprehensive approach to risk management and be responsible for service continuity for own area and participate in the Informatics service continuity planning.
• Contribute to Root Cause Analysis (RCA) for allocated incidents and problems; instigating emergency action, when required, liaising with other Trust Managers, as appropriate.

Business Continuity Management

• Assist the Low-Code Lead in the development, exercising, maintaining and reviewing of business continuity plans. 
• Participate in the business impact analysis exercises highlighting critical business processes within own area 
• Be familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.