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Detailed job description and main responsibilities

• To support the Service Manager in the management and development of a wide service portfolio.
• To support the delivery of high quality, cost effective provision of these Services to the Trust.

·       Provide operational management to the junior doctor function across the division ensuring that operational functions (safety, performance, staffing) are effectively monitored and achieved. This will include the responsibility for the oncology junior doctor rotas and medical out-of-hours cover for the site, through the junior doctor rota coordinator(s). Identifying risks and actions required to mitigate risks to ensure timely delivery of the objectives.

·       Undertakes complex staff planning, organising rotas including junior doctor rotas, allocating and reallocating tasks and staff on a daily basis to meet service delivery requirements

·       Identify and undertake business development projects for specific services within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals.

·       Contributes to the coordinatation and planning of complex activities for the delivery of services in liason with Matrons and Ward Managers, contributing to long-term plans and making daily adjustments in order to deliver safe and effective inpatient services

·       Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements.

·       Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery.

·       Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring.

• General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere.
• Investigate complaints and clinical incidents within area of responsibility , ensuring that they are appropriately managed and necessary action taken, including any changes in working practices are implemented to ensure the provision of safe and effective care
• Contribute to Root Cause Analysis (RCA) meetings and present findings and proposed actions at Executive Review Group (ERG) meetings with support from responsible Service Manager and Governance Lead as well as leading appropriate incident investigations as designated by the Service Manager.
• Establish and maintain good links with Medical Education Team ensuring close working is possible to enable the support of Junior Medical Staff and effective service planning.
• Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented.  Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust.
• Actively participate in meetings relevant to area of responsibility such as Inpatient Board, Inpatient Noting Board, Junior Doctor Steering Group and Service Leads ensuring that relevant issues are raised and working with other relevant key personnel to agree and implement appropriate actions.

Financial Management & Business Planning

• Undertakes day to day budget management duties, including monitoring spend against designated budgets
• Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets.
• Contribute to the development of business cases to enable services to remain financially stable and responsive to the demands placed upon them. Ensures organisational procedures are deployed across department for control of activities against budget
• Ensures that departments work to achieve organisational effectiveness and deliver services within available resources
• Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget

Management Responsibility

• Line management and support of staff, inclusive of junior doctors on rotation, within immediate areas of responsibility.
• Oversee training requirements of staff within areas of responsibility, proactively looking for opportunities to enhance the team’s knowledge and skill base.
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• Ensure all new starters are inducted accordingly and supported to meet required levels of competence and confidence.

• Support Trust strategies and policy for aspects such as recruitment & selection, discipline, grievance, performance appraisals and sickness absence
• Takes action in line with Trust policies (e.g. grievance, disciplinary, capability) where necessary.
• Ensures systems are in place within departments to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies.
• Manage the processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process
•  Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times
• To lead, supervise and manage staff within own area of responsibility to ensure that work is done effectively, efficiently and on time
• Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions
• Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews
• Identify staffing needs necessary to support new and increasing workload of the directorate
• Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working.
• With regard to the Junior Doctor team, undertake appropriate/delegated Human Resources functions eg Attendance Management.
• Ensures systems are in place within departments to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies.

Policy and service development

• Works within broad organisational and professional policies

• Support the management team to implement innovation, technology, and new ways of working, contributing to policy and process development. These policy and process changes will impact outside the immediate work area and impact on other teams/departments.

• Document and implement standard operating procedures within areas of responsibility, ensuring review on a regular basis to reflect current practice.

• Responsible for the effective planning of the departmental workload and ensuring effective service provision. This will require complex short and mid-term plans to be drawn up but they will be subject to review and change as service requirements change.

Information Management

• To support, where necessary, preparations for external reviews and quality assurance programmes.
• Co-ordinating responses to consultation documents and special initiatives
• Support the development of strategic plans for the clinical development of departments

• Manages the operation of systems which process, update and store information e.g. patient or staff
• Display effective analytical skills when making service related decisions. There will often be a range of options and the post holder will be required to effective analyse situations and make judgements on the appropriate course of action.

Equality and Diversity

• To recognise the importance of people’s rights and interpret them in a way that is consistent with Trust procedures, policies and legislation.
• To challenge behaviour that infringes the rights of others.
• To identify and take action where necessary to address discrimination and oppression

Health & Safety

• Monitor and maintain health, safety and security of self and others in own work area
• Identify and assess potential risks in work activities and help others in how to manage these risks appropriately
• Act a role model and work within legislation and Trust procedures on risk management
• Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system
• Identify training needs in health and safety whilst identifying appropriate resources   

Additional Requirements

• In the absence of the Service Manager and Deputy Service Manager attend meetings, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion.
• Follow risk management procedures at all times including the identification, assessment and management of risk within the division.
• To abide by all Trust policies and procedures
• To be responsible for own professional /personal development.