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Job summary

Main area
Medical Oncology Admin Support - E00263
Grade
Band 3
Contract
Permanent
Hours
Full time - 30 hours per week
Job ref
413-84854-CNS-AK
Employer
The Christie NHS Foundation Trust
Employer type
NHS
Site
Medical Oncology Admin Support - E00263
Town
Manchester
Salary
£22,816 - £24,336 pro rota, per annum
Salary period
Yearly
Closing
30/07/2024 23:59

Employer heading

The Christie NHS Foundation Trust logo

Support Secretary

Band 3

Job overview

Are you starting out in your career or are you looking to use your skills and experience in a new role? The Christie NHS Foundation Trust is looking for enthusiastic Support Secretaries to provide comprehensive support in the Medical Oncology Upper GI Team.  You will be joining a friendly team of Medical Secretaries and as such will be a flexible team player.

Experience and knowledge of medical audio transcription and medical terminology would be advantageous.  The role will include all aspects of secretarial duties and the ability to plan and prioritise a varied workload is essential. Organisation, communication and team working skills are key, as you will be working in a busy, demanding and rewarding environment. We actively support and develop our staff to ensure patients receive the best quality care. 

This is a Part Time Permanent Position working 30 hours per week, with the option of hybrid working. The Trust are committed to supporting flexible working agreements.

When applying for this position, please refer to the person specification and demonstrate within your application form, how you meet the criteria, providing examples where possible.

Main duties of the job

·     Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate. 

 

·     To carry out discharge process for patients who have been discharged from the service.

 

·     Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Careflow), including routine use of case note tracking system.

 

·     Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

 

·     Scanning of correspondence and test results into patient electronic case notes.

 

·     Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Careflow, triaged, and subsequently appointed in accordance with clinical instructions.  Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.

 

·     Liaise with internal and external departments to arrange clinical investigations and procedures.

Working for our organisation

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

SPECIFIC DUTIES AND RESPONSIBILITIES:

§  Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system. 

§  Ensure accurate input of patient details when entering data on to information databases and patient administration system.

§  Scanning of correspondence and test results into patient electronic case notes.

§  Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.

§  Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

§  Provide data to the Information Department as required.

·     Liaise with internal and external departments to arrange clinical investigations/procedures.

·     Liaise with staff at all levels both internally and externally.

§  Contribute to the training of new members of staff within a given area as required.

 

ADDITIONAL REQUIREMENTS

§  Follow risk management procedures at all times including the identification, assessment and management of risk within the division.

§  To abide by all Trust policies and Procedures.

§  To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

Person specification

Qualifications

Essential criteria
  • Attained a comprehensive Secondary education.
Desirable criteria
  • Undertaking or achieved AMSPAR Full Diploma or equivalent qualifications

Experience

Essential criteria
  • Minimum 6 months previous clerical and /or secretarial experience
Desirable criteria
  • Previous secretarial experience in Oncology

Skills

Essential criteria
  • Microsoft Office (Outlook, Word, Excel,Teams)
  • Audio and copy typing
  • The ability to manage workload and prioritise competing tasks effectively
  • Excellent communication skills
  • Customer service experience in an admin role
Desirable criteria
  • Careflow experience
  • Knowledge of medical terminology
  • AMSPAR/BSMS Medical Secretary qualification or experience
  • RSA/OCR stage II or equivalent experience

Knowledge

Essential criteria
  • Ability to produce accurate, well-presented work to a high standard
  • Ability to work as part of a team and to work on own initiative
  • Willingness to provide cover across different chambers within the department
  • Organisational abilities to work to tight deadlines
  • Ability to use own initiative
  • Ability to work under pressure
  • Reliability

Values

Essential criteria
  • Ability to demonstrate the organisational values and behaviour including:
  • Act with Kindness
  • Connect with People
  • Make a Difference

Other

Essential criteria
  • Excellent interpersonal skills
  • Flexible and pro-active approach
  • Self-motivated and Enthusiastic

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sophie Fitton
Job title
Assistant Service Manager
Email address
[email protected]
Telephone number
0161 446 3733
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