HealthJobsUK

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1.    Line management of staff within immediate areas of responsibility.

2.    Lead, support and manage the performance of team. This includes ensuring every team member is fully supported to be competent to perform their duties, or where identified support training needs and individual objective setting.
3.    Work with teams in immediate area of responsibility and the division, to ensure maximum utilisation of resources to support performance against local and national objectives and indicators e.g. RTT waiting times, 2 week Pre-Op target & 6-4-1 theatre utilisation etc.

4.    Support the management team to implement innovation, technology, and new ways of working, contributing to policy and process development. These policy and process changes will impact outside the immediate work area and impact on other teams/departments.

5.    Contribute to assurance reports / papers, and if required attend relevant meetings and committees in relation to performance and delivery within areas of responsibility. Demonstrating analytical skills.

6.    Document and implement standard operating procedures within areas of responsibility, ensuring review on a regular basis to reflect current practice.

7.    Responsible for the effective planning of the departmental workload and ensuring effective service provision. This will require complex short and mid-term plans to be drawn up but they will be subject to review and change as service requirements change.

8.    Display effective analytical skills when making service related decisions. There will often be a range of options and the post holder will be required to effective analyse situations and make judgements on the appropriate course of action.

9.    Provide guidance and support to ensure waiting times and booking targets are met by the scheduling team by monitoring Access and performance reports to ensure  that no patients breach the targets i.e. RTT compliance, 2 week Pre-Op target and 6-4-1 theatre utilization etc. Any risks or issues must be investigated and escalated accordingly.

10.    Contribute to investigate complaints, concerns, or incidents raised within areas of responsibility, ensuring appropriate review and propose changes to practice to mitigate or reduce further occurrence. Support team learning from incidents and complaints.

11.    Oversee training requirements of staff within areas of responsibility, proactively looking for opportunities to enhance the team’s knowledge and skill base. Ensure all new starters are inducted accordingly and supported to meet required levels of competence and confidence.

12.    Ensure adequate staffing levels and skill mix within areas of responsibility to ensure no impact on service delivery.

13.    Sound knowledge and understanding of local and national standards, policies, and legislation within areas of remit.

14.    Work with information teams to collate statistics and data to present to management team and Trust meetings, in order to demonstrate compliance of KPI’s within immediate teams, or to highlight risks or issues that need to be addressed.

15.    Work    collaboratively    with    all    teams    in   the   immediate   function    to ensure administrative processes support wider organisational objectives.

16.    Undertake regular audit of team processes to provide evidence of performance and quality, including feedback of outcomes to team to maintain engagement and drive improvement.
17.    Attendance at relevant internal and external meetings and working groups etc. Engage and participate as required on behalf of the administration function to support collaborative working and knowledge share.

18.    Key role in supporting team engagement and motivation. In particular regular feedback and engagement sessions with staff in area of responsibility.

19.    Completion of Team PDR’s, ensuring accuracy and scrutiny of entries.

20.    Be proactive in seeking to identify operational inefficiencies, making recommendations for efficiency and cost improvement.

21.    Be aware of and contribute to relevant service or technological developments within the Trust which may impact on patient administration services or opportunities for collaborative working between existing teams.

22.    Ensure appropriate application of Human Resource Policies within areas of responsibility e.g. annual leave, special leave, managing attendance, grievance, disciplinary, capability and performance (list is not exhaustive).

23.    Oversee effective recruitment, induction and training for all staff within the function, ensuring that all staff have robust personal development plans and compliance with mandatory training requirements.

24.    Work with levels of independence and contribute to decision making processes in areas of immediate responsibility, seeking advice where necessary prior to application of decision or process change.

25.    Support new ways of working, ensuring a proactive and engaged approach to change is embedded within the teams.

26.    Champion data quality within the function, ensuring standard operating procedures reflect the most effective way to maintain high levels of data quality.

27.    Support and lead on introduction of innovation and technology within areas of responsibility to enhance operational processes and efficiencies.

28.    Knowledge of trust business case procedures

29.    Identify and resolve any operational issues that may arise 

MANAGERIAL/LEADERSHIP
1.    Support the Directorate Operation Manager

2.    Support strong, supportive, engaging and visible leadership within the theatre and scheduling teams

3.    Ensure changes to policies and procedures are clearly communicated and implemented with all relevant teams in a confident and consistent manner.

4.    Support a culture where individuals feel able to report incidents, concerns or opportunities for improvement, and ensure learning takes place from all incidents and complaints.

5.    Ability to act with autonomy and as a specialist for the work area. Will be guided by broad occupational policies and using own initiative.
6.    Ensure within the function that data quality, risk management and information governance forms responsibility within all roles and teams.

7.    Provide confident management, leadership and advice to all staff within areas of responsibility.

8.    Ensure all teams have objectives and key performance indicators in place, and mechanisms to provide evidence of compliance and performance.

9.    Responsibility for human resource management, recruitment, application of human resource policies as required.

10.    Work with Directorate Operations Manager to review operational processes, seeking input from relevant stakeholders and project management teams to deliver improvement in operational and cost efficiency.

11.    Financial signatory for approvals up to agreed financial limit, ensuring accuracy and scrutiny of approval to support cost effective delivery of services.

12.    Provide management and support the development of staff within responsible functions to ensure sufficient knowledge, skills and expertise are available to deliver operational objectives with high levels of competence and confidence.

13.    Demonstrate and encourage leadership in everyday practice to support innovation, development, delegation, organisation and prioritisation to support safe and effective delivery of services, including excellent patient and service user experience.

14.    Support the Directorate Operations Manager to ensure risks, issues and complaints are investigated and managed in accordance with Trust policy, ensuring feedback and learning is promoted to constructively manage improvements.

15.    Ensure team objectives are clearly defined with appropriate levels of responsibility assigned within the structure.

16.    Act professionally and calmly, using tact and diplomacy, to a range of difficult or emotional situations with staff and service users.

17.    Communicate complex information effectively using negotiating skills to facilitate resolution of issues

18.    Ability to influence change within team structures and, providing motivation to individuals.

19.    Undertake process mapping with teams to map current state processes and desired future state processes to support strategic vision, or where deficiencies in process are identified.

20.    Responsible for undertaking monthly team meetings with administration team to ensure information is discussed and captured

ORGANISATIONAL
1.    Present information and updates about projects, initiatives, systems and processes to relevant stakeholders.
2.    Support collaborative working across internal functions within the Trust and external organisations.

PROFESSIONAL
1.    Undertake required professional certification / accreditation and continued professional development to maintain knowledge and understanding within areas of responsibility and maintain working knowledge of standards required to be implemented.

2.    Provides and receives complex information and assists in all aspects of patient care

Additional Requirements:

1. Follow risk management procedures at all times including the identification, assessment and management of risk within the Division.
2. To abide by all Trust policies and Procedures.
3. To be responsible for own professional/personal development, including participating in ongoing appraisal and personal development planning