Job summary
- Main area
- Corporate
- Grade
- Band 7
- Contract
- 8 months (Fixed Term)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 242-4370-LR
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Ladybridge Hall
- Town
- Bolton
- Salary
- £43,742 - £50,056 Per annum
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Patient Inclusion Manager
Band 7
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
This is a brand new temporary opportunity to join an award-winning team working across the NHS and blue light services.
We are looking for an enthusiastic, experienced and committed professional with excellent communication skills to help us improve relationships with under represented communities to increase their involvement with us; providing feedback on their experience as well as increasing our awareness and understanding of cultural issues and potential barriers.
We provide 24/7 urgent and emergency care for people across the North West as well as the NHS 111 service and patient transport. You will be joining a friendly and busy team at the North West Ambulance Service NHS Trust, based at our Ladybridge headquarters in Bolton. We benefit from a hybrid working arrangement, working both in the office and at home. This is a band 7 role, pro rata 22.5 hours a week, currently funded until 31st March 2025.
Assessment Centre: 21.08.2024
Main duties of the job
Working with the Head of Communications and Engagement and the Patient Engagement Team you will be responsible for co-ordinating our approach to our accessibility, equality, diversity and inclusion priorities and improving the experience of care and services for patients and service users.
To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit leaders who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted you will be invited to take part in a Be Think Do assessment. This may include completion of a psychometric assessment and/or completion of group and individual activities, followed by an interview (this will be confirmed if you are shortlisted).
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Person specification
Skills / competencies
Essential criteria
- Exhibits drive and enthusiasm for change and improvement
- Demonstrates initiative and innovation in ideas presented
- Demonstrates integrity and credibility
- Able to engage clinical and non-clinical staff in order to promote and embed a culture that welcomes patient feedback and diversity
- Able to engage with small and large groups utilising excellent interpersonal skills
- Excellent time management and prioritisation skills
- Able to delegate effectively to people not directly managed
- Ability to work effectively in a complex and changing environment
- Advanced IT skills, using MS Office
- Demonstrable compassionate and inclusive leadership
- Excellent understanding of equality legislative framework
Qualification and knowledge
Essential criteria
- Masters in relevant subject or equivalent experience gained in a relevant role
- Specialist qualification in equality and/or human rights or equivalent experience gained in a relevant role
- Knowledge of the NHS standards and governance requirements in relation to equality and diversity
Experience
Essential criteria
- Experience of engaging with under represented patients/groups
- Experience of delivering actions and reaching targets through other people for whom not directly responsible
- Experience of working strategically in relation to access to services in a complex environment
- Experience of advising at a senior level on relevant legislative requirements
- Experience of working collaboratively with key stakeholders, including patients and carers
- Experience of line management responsibilities
- Experience of producing engagement plans and reports
Values and behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Other relevant requirements
Essential criteria
- Able to work flexibly to ensure the requirements of the role are fulfilled
- Able to travel across the north West to engagement events and activities as required
Values and behaviours
Essential criteria
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Julie Treharne
- Job title
- Head of Communications and Engagement
- Email address
- [email protected]
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