Crynodeb o'r swydd
Teitl cyflogwr
Courier Coordinator
Band 3
Trosolwg o'r swydd
We are looking for friendly, professional and enthusiastic band 3 courier coordinator to join our well-established teams across SACT, Outpatients and Pharmacy.
The post holder will act as the first point of contact for staff across multiple teams, to plan and coordinate deliveries with couriers across trust sites in Greater Manchester and Cheshire. Deliveries will be for patients and staff to ensure effective service delivery.
The post holder will also work closely with the Bloods Closer to Home team, acting as a point of escalation where required to support efficient running of the phlebotomy services across Greater Manchester and Cheshire
You will need to have a basic knowledge and experience of using IT systems as you will be regularly referring to patient systems and communicating using Microsoft programmes, however full training on our patient systems will be given.
The post holder will require good communication skills and be able to communicate with all members of the multidisciplinary teams across multiple services within The Christie as well as external providers.
The post holder will be required to work closely with other administrative and clinical staff, but also work alone and use their initiative to resolve/process daily queries.
The post holder will be expected to work between the hours of 8am to 4pm throughout the week. There may be an expectation to work some bank holidays where required.
Prif ddyletswyddau'r swydd
Support with requests for and booking of couriers to and from Christie services across Greater Manchester and Cheshire
Be the first point of contact for administration decisions and requested service deliveries
Plan and organise workloads, prioritising to meet service needs
Understand the fragility and value of medication and medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
Provide assistance to others when problems delays occur. Prioritising safe and effective service delivery and ensuring teams and patients have the resources they need
Use own initiative to liaise with clinical staff regarding queries and the delivery of drugs, clinic bags etc
Be the first point of contact for administration decisions and requested service deliveries and a point of escalation for the Bloods Closer to Home admin team
Support Outpatient Phlebotomy and SACT admin
Use of office equipment including PCs and phones
Gweithio i'n sefydliad
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
DUTIES AND RESPONSIBILITIES
- Support with requests for and booking of couriers to and from Christie services across Greater Manchester and Cheshire
- Follow all relevant policy and legislation in SACT, Outpatient Services and Pharmacy services
- Work collaboratively with trust colleagues to ensure policies are adhered to
- Plan and organise workloads
- Where required, maintain up-to-date databases/records of requests made and journeys taken
- Understand the fragility and value of medication and medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
- Work with the couriers to proactively review planned journeys to optimise routes
- Demonstrate good geographical knowledge for best cost efficiency
- Prioritise workload to meet service needs
- Be the first point of contact for administration decisions and requested service deliveries and a point of escalation for the Bloods Closer to Home admin team
- Support Outpatient Phlebotomy and SACT admin where required
- Work with the SACT and Outpatient housekeepers where required to ensure consumable stock levels are maintained at all outreach sites
- Provide assistance to others when problems or delays occur. Prioritising safe and effective service delivery and ensuring teams and patients have the resources they need
- Communicate sensitive information in a diplomatic manner with departments both internally and externally
- Assess situations and escalate to management as appropriate
- Use own initiative to liaise with clinical staff regarding queries and the delivery of drugs, clinic bags etc
- Understand and apply medical terminology hence ensuring the correct vehicle is utilised for delivery of items
- Cooperate with colleagues to achieve the most effective operation for daily workloads
- Promote and deliver a high standard of practice to achieve and maintain individual and team targets
- Reporting of departmental activity including any breaches or escalations
- Use of office equipment including PCs and phones
Manyleb y person
Qualifications
Meini prawf hanfodol
- Good standard of General Education
- NVQ level 2, equivalent qualification or experience
Meini prawf dymunol
- Diploma or equivalent experience
Experience
Meini prawf hanfodol
- Previous experience of administrative or clerical work
Meini prawf dymunol
- Experience of working within a health care system
Skills
Meini prawf hanfodol
- Excellent communication
- Ability to prioritise workload
- Excellent telephone manner
- Attention to detail
- IT literate
- Accuracy with data
Meini prawf dymunol
- Willingness to learn and undertake training as appropriate.
- Good interpersonal skills
Knowledge
Meini prawf hanfodol
- A geographical knowledge of Greater Manchester and Cheshire
Meini prawf dymunol
- Hospital or Medical background, medical terminology
Values
Meini prawf hanfodol
- Ability to demonstrate the organisational values and behaviours
Meini prawf dymunol
- Knowledge of the organisational values
Other
Meini prawf hanfodol
- Ability to work unsupervised
- Self motivated
- Reliable
- Able to work under pressure
- Tactful and diplomatic
- Able to work flexibly
Meini prawf dymunol
- Flexible working hours
- Able to deal compassionately in a professional manner with distressing situations.
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Hollie Cowley
- Teitl y swydd
- Service Manager for SACT Services
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01619187670
Rhestr swyddi gyda The Christie NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector