HealthJobsUK

Trosolwg o'r swydd

The Newcastle upon Tyne Hospitals has a unique and exciting opportunity to work as part of the Patient and Staff Experience Team. This is a new flagship programme for the Trust that has been supported by our Charity. We are keen to recruit 5 Patient Experience Feedback Facilitators to work flexibly on a full-time basis for a fixed term period. This role will play a key role in supporting the Trust’s commitment to listen to patients, families, and staff and act on their feedback. 

As a Patient Experience Feedback Facilitator, you will visit wards daily to talk to patients about the quality of care and treatment they are experiencing. You will be trained to use an approved questionnaire and have kind and caring conversations with patients whilst they are still in our care. With excellent listening skills you will accurately record information that our teams need to help them continuously improve. 

If you are committed to the NHS, are good at organising your time and like working with people from a variety of backgrounds, then this may be the job for you. 

• Interview Date Thursday, 01 August 2024
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

Prif ddyletswyddau'r swydd

As Patient Experience Feedback Facilitator you will have daily contact with both patients, families and staff, listening to their personal experiences of how it feels like to be cared for in Newcastle Hospitals. 

You will have a diverse range of wards to visits, which will care for people of all ages and backgrounds. Being able to adapt to individual communication needs will be key to having valuable conversations to truly understand our patients’ experiences of being in hospital.

The feedback from patients is provided to wards in a timely manner, therefore being highly motivated, flexibility and being able to manage your own workloads will help you be successful in this role.

There may also be the opportunity to be involved with the work of the wider team which includes complaints, equality diversity and inclusion, patient information, interpretation and translation and staff experience, which will offer you a greater knowledge set and development of new skills. 

Gweithio i'n sefydliad

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.