Job summary
Employer heading
Business Support Officer (Rabies and Immunoglobulin Service)
Civil Service: Executive Officer (EO)
Job overview
The Rabies and Immunoglobulin Service (RIgS) at UK Health Security Agency (UKHSA) Colindale is a cross-divisional service supporting the post-exposure treatment of serious infections. RIgS staff comprise a multi-disciplinary team of nurses, a business manager and administrative support; they are hosted in Immunisation under a consultant virologist. Expert guidance and medical support is provided by consultants from each of the divisions responsible for their specific topic area. Immunoglobulins and anti-toxins are rare products that are centrally procured by UKHSA from a range of manufacturers. Stock is held centrally at Movianto, UK on behalf of UKHSA, but also at a number of stockholders distributed throughout the country. The RIgS telephone lines are very busy with over 4000 calls annually. Provide a call answering service for the RIgS telephone line, speaking with medical professionals and accurately taking and recording information on Hpzone. As well as triaging calls the post holder will need to upload completed risk assessment forms to ensure the correct ordering of immunoglobulins or anti toxins.
Main duties of the job
The post holder will need to liaise with external stakeholders on a daily basis to ensure that all products ordered have been delivered at the specified addresses and within appropriate timescales. Emergency orders also need to be processed in a timely manner. RIgS is also contactable via email so the post holder will need to manage multiple inboxes. In addition to the mailboxes the post holder will provide administrational support for the service by running daily/weekly and monthly reports.
• Triage request for Pre-Exposure vaccine requests and process as appropriate.
• Update the UKHSA Duty doctor pack as appropriate.
• Assist with the development of request forms.
• Input accurate recording of patient test results on related Hpzone enquiry.
• Provide support in the event of a product recall to ensure all requested information is available in a timely manner.
• Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate.
Working for our organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers
Detailed job description and main responsibilities
For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.
Selection Process Details
This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge, experience, skills and abilities as outlined in the essential criteria.
Stage 1: Application & Sift
You will be required to complete an application form. You will be assessed on the 4 listed essential criteria, which have been selected from the Job Description.
• An Application form (‘Employer/ Activity history’ section on the application)
• A 500 word Statement of Suitability.
This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and Statement of Suitability will be marked together.
If you are successful at this stage, you will progress to interview and assessment
Please do not exceed 500 words. We will not consider any words over and above this number.
Feedback will not be provided at this stage.
Stage 2: Interview (competency based)
You will be invited to a single face to face interview.
Knowledge, skills & abilities will be tested at interview
Interviews dates to be confirmed.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Location
This role is based at Colindale. Please note hybrid working is not available for this role.
Eligibility Criteria
External- Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist Check.
For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.
Person specification
Qualifications
Essential criteria
- Educated to degree level/NVQ level 6 in relevant subject (e.g. business administration or healthcare administration) or equivalent level of qualification and/or equivalent experience
Knowledge and Experience
Essential criteria
- Significant administrative/secretarial experience including developing, implementing and maintaining office systems and handling sensitive information
Skills/Capabilities/Behaviours
Essential criteria
- Ability to use finance systems and support financial analysis for reports
- Follow relevant policies, procedures and legislation to complete your work
Documents to download
Further details / informal visits contact
- Name
- Lisa Tweedie
- Job title
- Resourcing Support Officer
- Email address
- [email protected]
- Additional information
For additional information relating to the role please contact Francine Stalham, Business Operations Manager, [email protected]
List jobs with UK Health Security Agency in Administrative Services or all sectors