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Job summary

Main area
Clinical and Public Health
Grade
Civil Service: Executive Officer (EO)
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (On call requirement: out of hours 1 in 6 Rota)
Job ref
919-LT-310572-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Colindale
Town
London
Salary
£29,737 - £34,453 per annum, pro rata
Salary period
Yearly
Closing
08/11/2024 23:59

Employer heading

UK Health Security Agency logo

Business Support Officer (Rabies and Immunoglobulin Service)

Civil Service: Executive Officer (EO)

The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:

  • Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
  • Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
  • Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
  • Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
  • Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.

Job overview

The Rabies and Immunoglobulin Service (RIgS) at UK Health Security Agency (UKHSA) Colindale is a cross-divisional service supporting the post-exposure treatment of serious infections. RIgS staff comprise a multi-disciplinary team of nurses, a business manager and administrative support; they are hosted in Immunisation under a consultant virologist. Expert guidance and medical support is provided by consultants from each of the divisions responsible for their specific topic area. Immunoglobulins and anti-toxins are rare products that are centrally procured by UKHSA from a range of manufacturers. Stock is held centrally at Movianto, UK on behalf of UKHSA, but also at a number of stockholders distributed throughout the country. The RIgS telephone lines are very busy with over 4000 calls annually. Provide a call answering service for the RIgS telephone line, speaking with medical professionals and accurately taking and recording information on Hpzone. As well as triaging calls the post holder will need to upload completed risk assessment forms to ensure the correct ordering of immunoglobulins or anti toxins. 

Main duties of the job

The post holder will need to liaise with external stakeholders on a daily basis to ensure that all products ordered have been delivered at the specified addresses and within appropriate timescales. Emergency orders also need to be processed in a timely manner. RIgS is also contactable via email so the post holder will need to manage multiple inboxes. In addition to the mailboxes the post holder will provide administrational support for the service by running daily/weekly and monthly reports.

•    Triage request for Pre-Exposure vaccine requests and process as appropriate.
•    Update the UKHSA Duty doctor pack as appropriate.
•    Assist with the development of request forms.
•    Input accurate recording of patient test results on related Hpzone enquiry.
•    Provide support in the event of a product recall to ensure all requested information is available in a timely manner.
•    Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.

Selection Process Details

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge, experience, skills and abilities as outlined in the essential criteria. 

Stage 1: Application & Sift 

You will be required to complete an application form. You will be assessed on the 4 listed essential criteria, which have been selected from the Job Description. 

•   An Application form (‘Employer/ Activity history’ section on the application)
•   A 500 word Statement of Suitability. 

This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. 

The Application form and Statement of Suitability will be marked together.

If you are successful at this stage, you will progress to interview and assessment 

Please do not exceed 500 words.  We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (competency based)

You will be invited to a single face to face interview.

Knowledge, skills & abilities will be tested at interview  

Interviews dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is based at Colindale. Please note hybrid working is not available for this role.

Eligibility Criteria

External- Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).  

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check. 

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist Check.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3  years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice. 

Person specification

Qualifications

Essential criteria
  • Educated to degree level/NVQ level 6 in relevant subject (e.g. business administration or healthcare administration) or equivalent level of qualification and/or equivalent experience

Knowledge and Experience

Essential criteria
  • Significant administrative/secretarial experience including developing, implementing and maintaining office systems and handling sensitive information

Skills/Capabilities/Behaviours

Essential criteria
  • Ability to use finance systems and support financial analysis for reports
  • Follow relevant policies, procedures and legislation to complete your work

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Tweedie
Job title
Resourcing Support Officer
Email address
[email protected]
Additional information

For additional information relating to the role please contact Francine Stalham,  Business Operations Manager, [email protected] 

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