HealthJobsUK

Trosolwg o'r swydd

The Trust is looking to recruit a Junior Application Support Officer to ensure that the Trust’s eRecord application, ICE and SystmOne applications are supported, maintained and developed to support administrative data collection and clinical care.

The successful applicant will be part of an established team set up to support the various applications that make up the Trust’s eRecord, ICE and SystmOne solutions.

The post holder will work with the Team Manager and Senior Analysts to assist in the translation of detailed code/report specifications into complex system changes within the eRecord, ICE and SystmOne product set in accordance with our established change control process through development and testing domains.

At present the applications that will be covered by the Application Support team include Oracle Health Millennium products, SystmOne and ICE.

The successful applicant will develop the ability and attention to detail that will allow the development, maintenance, user configuration and support documentation.  They will develop the ability to identify and resolve problems that may arise with the eRecord and SystmOne applications.

• Interview date: 5th June 2024
• 37 hours 30 minutes /week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

Prif ddyletswyddau'r swydd

• The eRecord applications will used by a large number of administrative and clinical staff (all doctors and nurses). The eRecord applications are critical to providing patient care in the Trust and its associated healthcare facilities. As a result the function of this team is essential and poor performance has the potential for major disruption to the Trust’s operations.
• The post holder will be required to develop skills across multiple applications of the eRecord, and will develop to understand the inter-dependencies of the modules. 
• They will assist in identifying business requirements, resources, and processes for a complex sub-system or major application modifications impacting the entire eRecord.
• The post holder will undertake on-going training on-the-job, through courses, self-study, certifications and/or university study to maintain and enhance technical and business capabilities. It is anticipated that this training will require continual and ongoing effort as the applications used develop and mature.
• The post holder will be required to support the training of users in one-on-one or group sessions and to present solutions to senior staff and guests as required. 
• The post holder is under-studying the subject matter expert (senior application support officer) for particular software applications in the eRecord suite. They will sometimes be the only available expert on site and will be asked to behave accordingly. 

Gweithio i'n sefydliad

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.