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Job summary

Main area
Human Resources
Grade
NHS AfC: Band 8a
Contract
Permanent: Secondment Opportunity will be considered
Hours
  • Full time
  • Flexible working
  • Home or remote working
37.5 hours per week (Agile working - home and office based.)
Job ref
340-HROpsLead-04-24
Employer
North East Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Bernicia House
Town
Newcastle Upon Tyne
Closing
06/05/2024 23:59
Interview date
17/05/2024

Employer heading

North East Ambulance Service NHS Foundation Trust logo

HR Operations and Systems Lead

NHS AfC: Band 8a

Job overview

This is an exciting opportunity to shape and determine the delivery of a comprehensive HR service to support the NEAS Group.

This newly created post will provide leadership, management and ongoing service development across three key areas, creating a customer-focused HR service for colleagues and managers:

  • The HR Advisory Team – providing a comprehensive employee relations, absence management and HR Investigations service to the organisation.
  • The HR Services and Payroll Team – providing high quality HR transactional, contractual and payroll support to colleagues across the full employee lifecycle.
  • HR Information Systems – responsibility for systems development, maintenance and quality.
  •  

Main duties of the job

Managing three core functions, the postholder will be responsible for;

- influencing and implementing the delivery of HR Services and onboarding to the organisation of 3000+

- managing the delivery of payroll, through a third party provider and internal team

- overseeing HR Advice and Investigations - providing coaching, guidance, advice and oversight to the HR Advisors and Senior Advisors.

- managing HR workforce information systems, including ESR, maintaining relationships with providers, overseeing development and implementation and compliance.

**Secondment Opportunity would be considered**

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.

Person specification

Key Skills Knowlage and Aptitude

Essential criteria
  • Thorough, up to date knowledge of employment law.
  • Specialist knowledge of HR Workforce Systems and Interdependent workforce systems
  • Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions.
  • Solutions-focussed approach to problem solving and relationship management.
  • Specialist information systems knowledge.
  • Strong interpersonal skills, able to build credibility and influence at all levels of the organisation and wider health/social care system
Desirable criteria
  • Specialist knowledge of ESR.

Experience

Essential criteria
  • Significant experience of managing and operating ESR, and/or other Workforce Management systems within a large complex organisation.
  • Strong interpersonal skills, able to build credibility and influence at all levels of the organisation and wider health/social care system
Desirable criteria
  • Experience interpreting and advising on Local and National NHS terms and conditions, policies and procedures.

Disposition/ Personal Attributes

Essential criteria
  • Strong communication skills, both written and verbal, with the ability to present highly complex information, taking account of the needs and level of the audience.
  • Confidence and experience in making difficult decisions.
  • Ability to work on own initiative, concentrating with frequent interruptions and responding to immediate requests.
  • Commitment to managing equality, diversity and inclusion issues.
  • Able to work autonomously, to tight deadlines.

Education, Qualifications and Training

Essential criteria
  • CIPD Membership CIPD Level 7 qualification, or equivalent. Evidence of recent CPD
Desirable criteria
  • Chartered MCIPD ESR national courses including; HR, MSS, Payroll, System Admin, Business Intelligence and SQL reporting.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardDisability confident employerENEI TIDE Gold 2021Armed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Carbado
Job title
Head of HR Services and Delivery
Email address
[email protected]
Additional information

If you would like a conversation about the role, please do email me and I'd be happy to discuss further.

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