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Job overview

The Clinical Case Coordinator role sits under the Surrey Heartlands Continuing Health Care Team and works closely and collaboratively within the immediate team and external agencies, building working relationships with  all including the patient and their families and carers.  Primarily the role involves the assessing of individuals for CHC eligibility, writing of a robust and comprehensive assessment,  liaison with multi disciplinary agencies and the  gaining of all relevant information and evidence in support of the final recommendation.  

The case coordinator will have access to support and training in all aspects of CHC in order to improve their knowledge and skills.

Main duties of the job

Once a patient is assessed as being eligible for NHS Continuing Healthcare (CHC).   Our team commissions a package of care that is arranged and funded solely by the NHS for individuals who are not in hospital, but who have complex ongoing healthcare needs.

You will be responsible for the assessment of Continuing Healthcare patients.

You will use your existing and new knowledge and clinical skills to ensure that outcomes are determined in a consistent manner to ensure effective application and interpretation of the National Framework for NHS Continuing Health Care and NHS Funded Nursing Care.

You will work closely with the team, hospitals, community services and care homes to  maintain and improve systems and processes to facilitate a smooth referral, assessment and review process to support patients. 

Surrey Heartlands ICB is responsible for the decision making and commissioning processes,  and work collaboratively closely with the Local Authorities.

Agile working is what we offer.   However, we have several offices throughout Surrey Heartlands ICB, which can accommodate working from the office if required.  Ideally you will live within the Surrey Heartlands geographical area, as you will be expected to travel across Surrey for assessments and travel to your induction and meetings as required by the service.  Our main Headquarters are in Epsom and Woking.  Considering a 20- 25 mile radius would be advisable.  Please consider this before applying.

Working for our organisation

Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.

The 4 Place partnerships are known as:

North West Surrey Alliance

Guildford and Waverley Alliance

Surrey Downs Health and Care

East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

As part of the organisation’s commitment to achieving equality of opportunity for all staff, Surrey Heartlands ICB will consider all requests for flexible working on hiring. For most roles, the following types of flexibility are usually possible: flexible hours, compressed hours, part-time hours and/or job-sharing, and homeworking.

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

In accordance with the Rehabilitation of Offenders Act 1974, Surrey Heartlands Integrated Care Board will not discriminate against or dismiss the applications of candidates with spent convictions for posts which are not exempt from this legislation.