Job summary
- Main area
- Stroke Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 343-NN-6222938-E&F-Z
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Epsom Hospital
- Town
- Epsom
- Salary
- £27,129 - £28,649 pa inc of HCAS (Outer) pro rata.
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
Employer heading
Ward Clerk -Croft
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
The post holder will provide high-quality patient care through dedicated administrative and clerical support to the medical and nursing staff at the ward level as part of a multidisciplinary team.
The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.
The post holder will ensure high levels of patient care by being an accessible, customer-focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.
Main duties of the job
We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work with our team. Previous experience of working in a similar role would be an advantage, though not essential.
You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism.
You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met. The role will suit someone who enjoys working in a busy office where they would be able to work as a part of a team, as well as under their own initiative.
This is an important role which helps run an efficient service but is also an extremely rewarding one. We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.
Person specification
Qualifications
Essential criteria
- • Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
- • ECDL.
- • NVQ level 2 in Business Administration or Customer Care or equivalent.
Experience
Essential criteria
- • Experience of using a full range of IT/patient administration systems
- • Experience of patient administration work in a healthcare setting.
Desirable criteria
- • Experience of face-to-face customer contact.
Knowledge and Skills
Essential criteria
- • Excellent interpersonal and customer care skills
- • Computer literate, with experience of using a keyboard
- • Knowledge of NHS service provision including the pathway of care
- • Knowledge of healthcare administrative systems and processes
- • Understanding of medical terminology
- • Knowledge of confidentiality and data protection principles
- • Knowledge of health and safety
- • Equality and diversity
Personal Attributes
Essential criteria
- • Demonstrates good verbal, written and communication skills
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Manuel Pamiloza
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 01372 735352
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