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Detailed job description and main responsibilities

KEY TASKS:

 

Assist senior staff with coordinating department flow, liaising with bed management team, updating FirstNet/e-Care with completing patient transfers/discharges and all other administrative tasks.  Multi-task with several IT Systems open and navigate accordingly to complete tasks and keep FirstNet Launch point grid with real time data

 

COMMUNICATION KNOWLEDGE AND TEAM WORKING:

Administrative duties -

 

Receive a full handover from Nurse in Charge (NIC) of patients currently in the department.

 

Provides administrative support to the NIC to support the smooth flow of patients through the ED department.

 

Update hourly Departmental figures on the shift log.

 

Maintain FirstNet with any Transfers/Discharges/Departs/Self Discharges and all other administrative notes.

 

Specialty of care to reflect correct ‘accepting consultant’.

 

Highlighting to the NIC those patients that could potentially be nearing ED national targets.

 

Answering telephones and deal with general enquiries from patients, relatives and other departments.

 

Liaise with the Patient Flow Team to enable ‘Dashboard’ to reflect ‘up to date information.

 

Regular communication with the Acute Assessment Unit with regard to bed requests.

 

Update Trust colleagues via Medic Bleep system or request contact.

 

Book transport for patients returning to usual place of residence or if required and inform Discharge Lounge of patients waiting for transport.

 

Liaise with colleagues in RAA and MAA accordingly.

 

Provide and liaise with the Streaming nurse and ED Administrators on Pre-Alerts or information relevant to arriving/expected patients.

 

Work closely with the department’s HALO around off loading and ensuring Ambulance staff have updated relevant PIN to the system.

 

Update whiteboard with patient locations within all areas.

 

Act as a main point of contact for the portering service and ensure the porters are informed as soon as possible when patients are ready to transfer, including jobs for X-ray, CT Scans/transfers.

 

Respond to general enquiries from patients and relatives in the department.

 

Keeping constant check on the return and review of blood results and update clinical colleagues with results from Path lab.

 

Highlighting the return and review of X-Rays.

 

Organise catering for long stay patients in the department.

 

Bleep the medical staff for specialty opinions as requested and ensure time of reviews are documented and entered on FirstNet.

 

Arrange transfer paperwork in conjunction with ED Administrator.

 

Assist with the support of relatives essentially those in the family room.

 

Monitor ED Checkout tab and work closely with clinicians and specialties to ensure completion of diagnosis, investigations and treatments have been entered

 

Any other administrative duties associated with ensuring the flow of patients through the ED.

 

 

HEALTH & SAFETY:

 

To support the ED Administrator team with lock down procedures if the department necessitates this, liaising with the Nurse in Charge for full instructions.

 

Assist in the provision of a safe environment for the safety and welfare of patients and staff by complying with;

Health and Safety at Work Act.

 

To initiate RPI calls when required if assistance is required in the department for staff and patient safety.

 

Be proficient in the Major Incident Plan for the E D and prioritise workflow accordingly to allow smooth running of ED during a MAJAX.

 

Should it become necessary, facilitate evacuation procedures in liaison with the Team Leader for ED.

 

To assist in the provision of a safe environment for the safety and welfare of patients and staff by complying with, C.O.S.H.H. and Safeguarding Vulnerable adults, children and young people.

 

Required to maintain high levels of concentration, with the ability to respond to sudden changes in activity.

 

Working in a confined space.

 

Working for long periods in front of PC.

 

 

INFECTION PREVENTION:

 

To follow Trust infection prevention policies and procedures.

 

Assists in orientation of new staff to the ward.

Is Customer aware and deals at all times appropriately i.e. politely with all ‘customers’ whether patients, their relatives, carers, other members of staff and the general public.

 

PERSONAL DEVELOPMENT:

 

Demonstrate insight into own personal development needs and access development through an agreed appraisal plan.

 

Attend mandatory training, and complete  other in-service training (including e-learning) as necessary.

 

Maintain and develop standards to practice through continuous personal development (CPD) in line with healthcare changes, developments and service delivery requirements.