HealthJobsUK

Job overview

We are looking for a team administrator to join our busy Health and Justice team based within the Northern Area Custody Facility, also supporting our wider custody pathway offer within the service. Post holder will be subject to enhanced police vetting procedures. The successful candidate will work alongside the clinical team, supporting the administration of the service. The role will include supporting the triaging of referrals by gathering and collating information, creating, and updating referrals and entering information onto the electronic patient record and police system under the guidance of clinical staff. Capturing and recording outcome data from referrals and from criminal justice processes to ensure the smooth operation of the Heath and Justice pathway and supporting the day-to-day administration of the service.

Police custody is a busy and dynamic environment requiring a candidate who can work flexibly and under their own initiative within the remit of their role. Excellent organisational, information technology and communication skills are essential. The post will include exposure to sensitive health and criminal justice information, which must be treated confidentially, appropriate support and supervision will be in place. 

Main duties of the job

Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward.  In particular, this will involve:

• Responding to appropriate requests for information
• Acting on correspondence – responding to, or referring to the appropriate person
• Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties)
• Liaison with partner services and organisations
• Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing
• Handling telephone queries and directing as appropriate.
• Assisting patients/clients/relatives during incidental contacts such as phone calls.

Working for our organisation

Our Trust is on an incredible journey of innovation and we’d like you to be part of it.

Our vision is ‘To be Outstanding in all we do and how we do it.’ Our teams pride themselves on compassion, team work and resilience. The Trust supports you by offering a flexible shift system including twilight shifts and compressed hours to support working families and our staff parking is free on all our main sites.

As an employee and representative of the Trust, you are required to demonstrate and uphold the Trust’s Values.  These are:

Proud to CARE:

Compassionate

            Caring with compassion, it’s about how we listen, what we say, what we do.

Approachable

            Friendly, welcoming, sharing ideas and being open

Responsible

Taking personal and collective responsibility, being accountable for our actions

Excellent

            Striving for the best, for high-quality safe care and continually improving.