Job summary
- Main area
- Admissions
- Grade
- Band 3
- Contract
- Fixed term: 12 months (secondment available for internal applicants)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 184-HR6220522
- Employer
- Somerset NHS Foundation Trust
- Employer type
- NHS
- Site
- County Hall offices
- Town
- Taunton
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Waiting List Administrator
Band 3
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
An excellent opportunity has arisen to work as part of a friendly team responsible for the co-ordination, organisation and management of an elective waiting list. You will be required to help maximise capacity and ensure excellent patient care within an exceptionally busy and highly pressurised work environment.
You will need to be meticulously organised, motivated and have the ability to approach daily work in an ever changing and sometimes challenging yet exciting environment.
Please do not re-apply if you have applied within the last 3 months.
Main duties of the job
To co-ordinate patients into the appropriate theatre or endoscopy list by:
- taking into consideration a suitable surgeon, endoscopist, anaesthetist and equipment is available plus ensuring 'special requests' are made
- informing patients of all essential booking information to enable the patient to attend prepared for their admission
- meeting the patients social needs and availability
Scheduling patients involves working with the wider team to balance adherence to national and local wait time standards, clinical priority and service requirements.
To attend team meetings and communicate effectively daily with all grades of staff to build strong working relationships.
To proactively and efficiently ask and answer patient and staff questions and queries in a timely and professional manner.
Working for our organisation
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!
Detailed job description and main responsibilities
Please see the job description and person specification. We regularly review and develop our service provision reflecting current trends, values, beliefs and the needs of our service users.
Person specification
Qualifications, training and knowledge
Essential criteria
- Relevant experience to the role
- Good standard of education up to GCSE or O'level (A-C) Standard
- Knowledge of Microsoft office applications such as Word and Excel
- Excellent communication skills and interpersonal skills via telephone, email and face-to-face
Desirable criteria
- Supervisory/ management experience
- Management of elective waiting lists or similar
- Computer/Word processing qualification or EDCL
- Good Knowledge of the Trust Electronic patient record system or similar
- Experience and understanding of waiting lists
- Basic Knowledge of medical terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sara Roppert
- Job title
- Admissions Manager
- Email address
- [email protected]
- Telephone number
- 01823 342550
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