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Job summary

Main area
ENT
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
28 hours per week (Can be worked over 3 or 4 days between Monday - Friday)
Job ref
223-SMS-181
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£22,816 - £24,336 per annum / pro-rata
Salary period
Yearly
Closing
21/05/2024 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Support Medical Secretary

NHS AfC: Band 3

Job overview

We are looking for an enthusiastic, flexible and highly motivated individual to join our Secretariat Team in ENT at The Princess Royal Hospital in Telford.  The successful applicant must be literate, numerate and have a good understanding of computers. The Clerical Team is vital to the efficient running of the  Department which strives to deliver a high standard of patient centred care.  We are looking for individuals with ambition who are able to work to and achieve goals and/or objectives set by their line manager. You will develop close working relationships with clinical and non-clinical staff ensuring they demonstrate a professional manner and personal confidence. NHS experience would be advantageous. 

Main duties of the job

Provide an efficient and comprehensive secretarial support service for the Secretary/PA, prioritising work to ensure deadlines are met.
Ensure effective communication with associated departments.
Assist in the organisation of the Clinical Team’s workload.

1. Using Microsoft Office application, produce clinical correspondences with audio transcription.
2. To include communication to General Practitioners and other health professionals, clinical letters, notes and discharge summaries.
3. Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner
4. Arrange and minute meetings as required
5. Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
6. To adhere to agreed policies, procedures and protocols.
7. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action
8. Opening and dealing with incoming correspondences as appropriate
9. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary
10. Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system
11. File results, letters and various other documentation in medical notes
12. Maintain comprehensive office systems ensuring prompt access to information.

Working for our organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The ENT Department (also known as Head & Neck or Otolaryngology) provides a full range of ENT clinical services to over half a million people living in Shropshire, Telford & Wrekin and mid-Wales. 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Education / Training

Essential criteria
  • 4 GCSE (C and above) or equivalent
  • RSA stage 3 typewriting / word processing or equivalent
Desirable criteria
  • NVQ 3 Business Admin
  • ECDL

Experience

Essential criteria
  • Audio typing
  • Knowledge of software programs
Desirable criteria
  • Medical Secretarial / PA experience
  • Medical terminology
  • NHS experience

Skills

Essential criteria
  • Excellent command of English, high standard of grammar and spelling
  • Well organised
  • Able to prioritise
Desirable criteria
  • Knowledge of NHS policies and procedures

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Maria Hazell
Job title
Medical Secretary Supervisor
Email address
[email protected]
Telephone number
07864948110
Additional information

Medical Secretaries Emma Stennet or Helen Higginson on 01952 641222

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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