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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
321-SW2-6202028-B4
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Churchill Hospital
Town
Oxford
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
22/05/2024 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Patient Pathway Administrator Endocrine Surgery

NHS AfC: Band 4

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

The post holder will work as part of the Endocrine Surgery Team at the Churchill Hospital  responsible for effectively managing the smooth operation of the service.

The  post holder plays a pivotal role in supporting Multi disciplinary  clinical teams   to deliver a responsive service to patients  who are referred to the Hospital for assessment, investigation, diagnosis and  Treatment .

Main duties of the job

The main duties of the post is to deliver  an  effective and efficient  administrative office  function  to support a front line clinical  service  that: 

  • delivers weekly outpatient clinics 
  • under takes 3 Operating lists per week, plus extras 

The service requires an individual to join the team who  is: 

  • patient focused, able to communicate  with patients and manage information sensitively  with attention to detail
  • organised, has effective time management skills and is able to prioritise workload 
  • both able to work independently and as part of a  large MDT team.   
  • flexible in approach to work and able to cope effectively under pressure in a fast paced clinical service

 

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here  www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

Detailed job description and main responsibilities

PERSON SPECIFICATION

 

Essential defines the minimum criteria needed to carry out the job and the job cannot be done without theses.

Desirable refers to criteria which are not essential and which successful applicants would be expected to acquire during their time in post.  The desirable requirements are not taken into consideration in a job evaluation panel.

 

Specification

Essential

Desirable

Education and

Qualifications

  • Administrative experience
  • Good standard of Education with a minimum of 5 ‘C’ grade GCSE’s  (inc English Language and Maths)
  • Competence in use of various computer software packages

 

  • Medical Terminology
  • EPR trained (Training available)

 

Experience and Skills

  • Proven experience within an administrative role
  • Experience of working with the general public
  • Evidence of a positive approach to working in complex environments
  • Experience of setting and maintaining work standards
  • Ability to provide a range of options to deal with complex working situations
  • Methodical, conscientious & reliable
  • Knowledge of RTT 18 week pathways

 

  • Previous NHS experience
  • Evidence of team working

 

 

Specific Aptitude and Abilities

  • Strong Computer Skills
  • Competent e-mail user
  • Experience of dealing with tight deadlines and targets.
  • Highly organised and have the ability to coordinate and prioritise own workload
  • Have and promote a professional working attitude
  • Ability to work as part of a team

 

  • Familiarity with NHS performance targets

 

Interpersonal Skills/ Communication Skills

  • Excellent interpersonal and communication  skills
  • Excellent telephone manner
  • Able to demonstrate initiative and deal with sensitive information.
  • Ability to cope effectively under pressure
  • Accurate attention to detail
  • Experience of dealing with stressed/upset individuals in an empathetic manner.
  • Ability to adapt to rapidly changing demands and expectations.
  • Ability to use own initiative and act quickly and decisively.
  • Diplomacy Skills
  • Evidence of interacting with a wide range of people

 

 

 

Person specification

Experience

Essential criteria
  • Office/admin based experience
Desirable criteria
  • Relevant EPR experience

Education

Essential criteria
  • 5 GCSE's or equivalent A*-C
Desirable criteria
  • Relevant admin qualifications

Supporting Statement

Essential criteria
  • Detailed reason for application
Desirable criteria
  • Information of work based experience relevant to the role

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Haynes
Job title
Access and Performance Manager
Email address
[email protected]
Telephone number
01865 227033
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